[Hiring] Global Trainer – Behavioral Health @ComPsych Corporation

Role Description

As a key member of the Clinical Unit management team, the Trainer is responsible for designing, delivering, and evaluating training programs to ensure employees acquire the knowledge, skills, and resources needed to perform their roles successfully. This includes:

• Facilitating new hire onboarding, ongoing professional development, and performance improvement initiatives.
• Instruction on ComPsych's proprietary computer systems, clinical workflows, policies, procedures, and quality standards.
• Promoting a culture of continuous learning and quality service.
• Evaluating learner competency, providing coaching and feedback, and collaborating with leadership to identify training needs.

Responsibilities

• Train all new hires on daily job responsibilities, internal processes, policies, procedures, and proprietary systems.
• Independently develop, maintain, and continuously improve training curricula, materials, manuals, and learning resources.
• Design, facilitate, and evaluate instructor-led and virtual training programs for new hires and existing staff.
• Assess learner competency through observation, coaching, role-play, quality reviews, and performance evaluations.
• Identify training and development needs through quality audits, performance trends, and monitoring activities.
• Develop, coordinate, and facilitate ongoing education and professional development programs.
• Maintain accurate training records, competency assessments, attendance, and documentation of employee progress.
• Evaluate training effectiveness using learner feedback, quality metrics, operational data, and performance outcomes.
• Provide ongoing coaching to new hires and employees to reinforce learning and improve performance.
• Communicate effectively with managers regarding employee progress and training recommendations.
• Maintain and update training manuals, job aids, and educational materials.
• Respond to team members and customer needs in a timely, professional, and collaborative manner.
• Prioritize and organize workload to meet deadlines while managing multiple training initiatives.
• Collaborate with management, account management, quality, and operational leaders on client presentations and initiatives.
• Coordinate staff development seminars and educational initiatives.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Education, Human Resources, Business, Healthcare, Psychology, or a related field, or equivalent combination of education and experience.
• Minimum of 2 years of experience delivering training, coaching, or facilitating adult learning programs.
• Strong presentation, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to provide constructive feedback and coach employees toward improved performance.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office and learning management systems (LMS).
• Ability to adapt training methods to meet diverse learning styles.
• Master’s degree in Counseling, Psychology, or Social Work a plus.
• Familiarity in the areas of mental health and behavioral health a plus.

Requirements

• Must have high-speed internet and workspace free from distraction, disruption or noise.
• Ability to be on camera when attending work-related trainings, meetings and/or events.
• Must be able to sit or stand at desk for prolonged periods of time while working on a computer.
• Must have flexibility to work varied hours to meet training needs in various time zones.

Benefits

• The pay range for this position is ₱675,000 - 775,000 (per year).
• Full benefits package for full-time employees will be provided in accordance with local labor laws and may include:
• Statutory paid leave and public holidays.
• Employer-sponsored health and social insurance contributions (where applicable).
• Employee wellbeing programs.
• Access to Employee Assistance Programs (EAP).