[Hiring] Epic Training Lead @Chartis

Role Description

We are seeking an experienced Epic Training Lead to lead all training activities for a large-scale Epic-to-Epic migration supporting the integration of Lancaster General Health into the Penn Medicine Epic environment. This individual will develop and execute the overall training strategy for a complex enterprise deployment, ensuring clinicians, operational staff, and leadership are fully prepared for a successful go-live.

The ideal candidate has extensive experience leading training for Epic implementations, Epic-to-Epic conversions, or major Epic deployments within large Academic Medical Centers (AMCs). This role requires expertise in:

• Adult learning
• Change management
• Curriculum development
• Training logistics
• Innovative learning technologies, including adaptive learning platforms and AI-driven knowledge management solutions

Qualifications

• Extensive experience in leading training for Epic implementations
• Experience with Epic-to-Epic conversions or major Epic deployments
• Background in large Academic Medical Centers (AMCs)
• Expertise in adult learning and change management
• Proficient in curriculum development and training logistics
• Familiarity with innovative learning technologies

Requirements

• Lead the overall training strategy for a large-scale Epic-to-Epic deployment and enterprise go-live
• Develop a comprehensive training plan aligned with project milestones, operational readiness, and go-live timelines
• Evaluate and implement modern learning solutions, including adaptive learning platforms and AI-enabled knowledge centers
• Partner with executive leadership, clinical informatics, operational leaders, IT, and project management teams
• Design role-based training curricula for various staff including physicians, nurses, and administrative staff
• Oversee curriculum development, eLearning content, classroom instruction, and virtual training
• Lead the Principal Trainer team and coordinate Credentialed Trainers, Super Users, and departmental training leads
• Develop training governance, communication plans, competency validation processes, and readiness metrics
• Monitor learner adoption through dashboards, assessments, and performance analytics
• Coordinate dress rehearsals, integrated workflow simulations, and go-live readiness activities
• Develop post-go-live optimization, refresher training, and continuous education strategies
• Collaborate with change management teams to support user adoption and organizational readiness
• Identify training risks, develop mitigation plans, and provide executive-level status reporting throughout the deployment

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Disability insurance
• Life insurance
• 401(k) match
• Paid time off
• Wellness stipend
• Additional voluntary benefits