[Hiring] EMS Software Trainer @NinthBrain

Role Description

Join Our Mission as an EMS Software Trainer at Ninth Brain! This is a fully remote position; however, candidates must currently reside in Michigan to be considered. Help shape how EMS professionals use technology every day. At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities.

As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day. We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed.

In this role, you’ll:

• Deliver impactful training and client experiences
• Lead engaging virtual training sessions that build client confidence and product expertise
• Guide new clients through onboarding with a thoughtful, structured approach
• Present webinars that highlight key features and industry-relevant topics
• Build strong client relationships
• Develop deep understanding of client operations, goals, and challenges
• Act as a trusted advisor—anticipating needs and delivering solutions
• Ensure every interaction leaves clients feeling supported, empowered, and valued
• Leverage industry insight
• Use your EMS experience to connect with clients and communicate effectively
• Translate real-world workflows into meaningful software use cases
• Gather feedback from clients and advocate for improvements
• Collaborate and contribute internally
• Partner with internal teams to improve training processes and client experience
• Create polished, engaging written content with a strong attention to tone, clarity, and storytelling
• Maintain accurate training records and client documentation
• Represent Ninth Brain in the industry
• Travel to 1-4 healthcare industry-specific conferences per year
• Engage with clients and prospects while representing the brand
• Build relationships with industry leaders, partners, and vendors

Qualifications

• 5+ years of experience in Emergency Medical Services (required)
• Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred
• Strong presentation, communication, and relationship-building skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Experience in training, customer service, or client-facing roles (2+ years preferred)
• Ability to confidently engage with stakeholders at all organizational levels
• Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software
• Exceptional written communication and creative writing skills with the ability to simplify complex topics
• Willingness to travel for conferences and industry events (1–4 per year)
• Self-starter mindset with strong organizational and problem-solving skills in a remote environment

Benefits

• Competitive salary based on experience and skill level
• Medical, dental, and vision coverage
• 401(k) retirement plan with company matching
• Parental Leave
• Disability Insurance
• Group and Voluntary Life Insurance
• A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
• Monthly stipend to offset phone and internet services for working remotely
• Monday to Friday schedule (except when traveling for conferences)
• Work from the comfort of your home office
• Stay connected with the team via phone, Zoom chat, and scheduled meetings
• Fun in-person company quarterly outings

Company Description

Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.