[Hiring] Educational Content Developer @Karbon

Role Description

As an Educational Content Developer, you will design and develop the self-paced learning experiences that make up those paths, owning courses end to end — from learning needs and scenario design through storyboarding, build, quality review and publish.

• Analyze learning needs alongside the Education & Enablement Manager and subject matter experts to define objectives and scope before development begins.
• Design and develop engaging, self-paced learning experiences across formats — e-learning courseware, video tutorials, interactive modules, microlearning, guided walkthroughs and job aids.
• Build scenario-based content around our customer personas and fictional firm universe, so learners practice on situations that mirror their real week rather than abstract feature tours.
• Create time-of-need performance support and go-to-market education — job aids, quick reference guides, in-product guidance, release and feature launch content — often on short timelines and in partnership with Product, Marketing and Customer Success.
• Develop assessments and knowledge checks that meaningfully measure comprehension and capability, not just completion.
• Apply adult learning principles, our learning objective matrix, the Karbon design map and Karbon brand guidelines to everything you produce, with accessibility considered throughout.
• Own the quality review of your own work, and take content from first draft to review-ready in one to two rounds.

AI is genuinely embedded in how we work. Our production workflow runs on AI-assisted storyboarding and research, which means your time goes to the parts that need human judgement: understanding what a bookkeeper actually needs on a deadline day, designing a scenario that feels real, and knowing when a draft is wrong even when it reads well. You will also see the data on what you build — completion, feedback and product usage — and help decide what to change next.

Qualifications

• 2+ years of experience in instructional design, learning experience design or educational content development, ideally in a SaaS or technology environment.
• A portfolio you are happy to walk us through.
• Experience using AI as part of a real production workflow.
• Ability to write exceptionally clearly in English, turning complex, technical subject matter into practical and useful content.
• Comfortable becoming fluent in a new domain, such as accounting, bookkeeping, and tax workflows.
• Strong visual eye and ability to produce clean, on-brand work independently.
• Comfortable working with data, treating completion rates, feedback scores and usage metrics as part of your job.
• Ability to give and receive direct feedback well.

Requirements

• Work quickly and iteratively, preferring to publish a strong first version and improve it rather than hold a project open for perfection.
• Confident asynchronous communicator across time zones, sharing progress proactively and flagging risks and blockers early.

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents.
• Work-from-home allowance.
• Rice subsidy.
• Meal allowance per working day.
• Laundry allowance.
• 15 paid time off days per year (which includes 5 Karbon Days per year).
• 7 Sick leave days per year.
• Internet and work-from-home subsidy.
• Discretionary bonus program.
• Work with (and learn from) a very experienced team.
• Be part of a startup team that will continue to grow around you.
• Flexible approach to work environment (we believe in trust and autonomy).
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position.