[Hiring] Educational Case Manager @Tutor Me Education

Role Description

This job is fully Remote! Clear and excellent English and Chinese mandarin communication skills, technology skills, and organization skills, required.

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service.
• Actively support Tutor Me Education Regional Operations.
• Provide outstanding academic services to students and their families.
• Operate seamlessly in a virtual operating environment.
• Maintain Tutor Me Education operating standards including people, financial, and academic standards.
• Ensure delivery of programs and initiatives for our students and school district partners.
• Meet operational excellence standards.
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/managing schedules with students and teachers.
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.
• Manage virtual tutoring sessions.
• Monitor all students’ academic progress.
• Help ensure flawless execution of programs and initiatives.
• Manage your own time in compliance with company and regulatory requirements.
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
• Other responsibilities – as required by the business.
• Relish building relationships with students and their families.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution.

Qualifications

• Time management, planning, and prioritization.
• Ability to organize and manage multiple responsibilities successfully.
• Exhibits professional and approachable demeanor.
• Ability to prioritize and focus on key objectives, which may change from month to month.
• Effective communications both in virtual environments.
• Proficient in using all communication media including in person, phone, and video.
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members.
• Works Well With Others.
• Learning agility – able to adapt to changes in work environment by changing behaviors as required.
• Able to acquire new skills as required.
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools).
• Ability to manage remote teachers.
• Ability to work independently.
• High tolerance for ambiguity.
• Bachelor’s Degree required.
• 2-3 years progressive career growth.
• Experience working in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.
• Proficient in Microsoft Office and Google applications.

Benefits

• Fully Remote!
• PTO.
• Etc.