[Hiring] Education & Development Specialist @Working Solutions

Role Description

Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs.

• Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work.
• Complete research and/or training necessary to understand the client’s business and project requirements.
• Meet with clients to determine preparation needs.
• Review and modify project documentation provided by client to fit virtual preparation methods and time-frames.
• Develop virtual preparation materials based on documentation, with guidance from Director of Agent Development.
• Prepare assigned agents to competently complete projects, including testing and providing specific project/client information.
• Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
• Assist with agent scheduling when starting new projects to ensure better retention of information.
• Provide additional preparation for active PROs as needed.
• Respond to preparation-related PRO questions as needed; provide encouragement and recognize accomplishments.
• Document and implement programs, processes, and procedures as needed.
• Provide results reporting to management and/or client as requested.

Qualifications

• Must be a US citizen or permanent resident to be considered for full-time employment.
• All Instructors possess a Bachelor's degree (required) or higher, preferably related to Education.
• Teaching experience is essential; experience teaching children and creating curriculum is preferred.
• Excellent communication skills are crucial for motivating learning.
• Ability to work from home requires organization and independence.
• Must be able to prioritize and multitask without sacrificing accuracy or quality.
• Excellent computer skills are required; openness to learning new teaching tools and programs is essential.
• Willingness to have fun, be creative, and inspire learning.
• Education degree preferred, not required.
• 3-5 years classroom and/or virtual training experience.
• Knowledge of call center processes and techniques is a huge plus.

Requirements

• Teaching experience is a requirement for consideration.
• Ability to communicate effectively and motivate learning.
• Strong organizational skills and self-motivation.
• Ability to learn and adapt to new technologies quickly.

Benefits

• Annual merit increases.
• Choices for health, dental, vision, life, disability, and supplemental insurance plans.
• 401(k) with company match.
• Generous paid time off, holidays, and volunteerism time.
• An amazing company culture and all the benefits of fully remote work.
• Equal pay for equal work with regular reviews to maintain fairness.