[Hiring] Disability Specialist, Training & Development @Manulife

Role Description

We’re looking for a Training Specialist who will make a difference to our customers through superior training development and delivery. The ideal candidate will have disability case management experience with a focus on health recovery, support and return to work. You’ll also possess a strong background in training delivery with experience in program design and development. You’ll be joining a dispersed national team of dedicated disability management trainers. This role reports directly to the Associate Manager of Training and Development on the National Best Practices team.

• Plan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zones
• Create/maintain training curriculum and materials
• Develop/support development of on-line recorded and eLearning modules
• Identify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategies
• Provide feedback to learners and leaders
• Track and report training data
• A subject matter expert in adult learning theories and practices
• Participate in team/department project work
• Assist with coaching and RTIW duties as needed
• Identify training risks and collaborates to initiate risk mitigation process
• Plan, monitor and evaluate training success through multiple levels of training evaluations
• Facilitate learning through various strategies and methods
• Research and implement leading-edge training and development practices
• Document processes and procedures on Manusource

Qualifications

• Disability Case Management experience across all benefits lines an asset, STD or LTD is required.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Customer focused with very strong listening skills
• Accountable and seeks win-win solutions
• Highly organized and analytical
• Always focused on continuous improvement
• Embraces and can influence change
• Fosters and maintains collaborative working relationships
• Superior influence, negotiation, and relationship management skills
• Knowledge of agile and change management methods
• Proficient and flexible in balancing multiple changing priorities in a demanding, deadline driven environment
• Creative, innovative with strong technical aptitude
• Strong coaching and mentoring abilities
• Knowledge and experience in remote training
• Able to document and communicate complex ideas in a simplified way
• Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management
• Well-developed knowledge of the disability industry
• Analytical, research, problem solving and decision-making skills
• Knowledge in Adult Learning theories and practices

Benefits

• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence