[Hiring] Disability Peer Trainer @Dane Street, LLC

Role Description

At Dane Street, our Trainer champions operational readiness and service quality by ensuring all team members are thoroughly onboarded, continuously developed, and aligned with organizational standards. This role accelerates new-hire ramp time and drives long-term process adherence through:

• Orchestrating structured onboarding agendas
• Administering the LMS curriculum
• Delivering targeted individual and group instruction
• Empowering operational leadership through systematic quality audits, trend analysis, and actionable remediation

Ultimately, this role serves as a vital bridge between new hires, operational leadership, and client expectations to foster employee confidence, elevate performance standards, and sustain operational excellence.

Qualifications

• Disability claims experience (STD/LTD, with emphasis on LTD)

Requirements

• Shadow frontline specialists (e.g., CSRs, QAs, Supervisors) to gain a first-hand understanding of core workflows, systems, and tight TATs
• Learn the process and workflow of New Hire Onboarding from the training perspective
• Establish regular communication with the Operations Director to gain understanding of key expectations and understand any pain points
• Begin observing the audit process
• Begin to take the lead in scheduling assigned training modules
• Work to independently review audits and suggest findings
• Present any observations related to learning modules and training content needs
• Begin scheduling 30, 60, 90 check-ins with team members in assigned areas
• Demonstrate success in onboarding team members
• Complete any updates to training modules or content that have been recommended and approved

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace

Company Description

A fast-paced, Inc. 500 Company with a high-performance culture, Dane Street processes over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.