[Hiring] Disability Hub MN Training Manager @DIRECT INTERACTIONS INC

Role Description

The Disability Hub MN Training Manager plays a critical role in building a skilled, competent, and engaged workforce by designing, delivering, and evaluating training programs for Hub staff. This position ensures employees have the knowledge, skills, and resources needed to provide high-quality, compliant services, while supporting continuous professional development.

• Lead training efforts and serve as the Hub’s primary subject matter expert (SME) on Minnesota disability programs and policy.
• Collaborate with DHS/DSD program areas and stakeholders to validate interpretation and ensure Hub content aligns with current guidance.
• Work closely with leadership, supervisors, and SMEs to align training initiatives with organizational priorities, operational goals, and service delivery standards.

Key Responsibilities

• Serve as the Hub’s internal SME on Minnesota disability services programs and related policy and operational guidance.
• Monitor, interpret, and operationalize policy, procedure, and system changes (state/federal and DHS/DCYF guidance) and translate them into training, coaching, job aids, and knowledge base content.
• Maintain advanced, current knowledge of Minnesota disability programs and policy to provide internal guidance for Hub training and knowledge content.
• Develop and execute a comprehensive training strategy aligned with Disability Hub MN’s service model, organizational priorities, performance goals, and DHS/DSD policies.
• Assess organizational, team, and individual training needs in collaboration with the System Support Specialist, supervisors, QA, operations, systems, and leadership.
• Design and maintain onboarding, role-based, and ongoing training using adult learning and instructional design best practices.
• Deliver engaging instructor-led, virtual, blended, and eLearning programs that promote knowledge retention, skill application, and timely employee proficiency.
• Ensure all training content and materials comply with state and federal human services regulations, privacy and accessibility standards, and organizational policies.
• Update curriculum promptly in response to regulatory, policy, or system changes.
• Develop, manage, and maintain accessible training resources, including manuals, job aids, multimedia content, knowledge articles, and LMS-based learning modules.
• Track participation and learner progress.
• Evaluate training effectiveness using feedback, assessments, performance metrics, and data analysis.
• Identify trends, gaps, and risks to drive continuous improvement and service quality.
• Provide coaching, mentorship, and performance support to staff and supervisors to reinforce learning, strengthen workforce capability, and support successful onboarding and integration.
• Manage multiple training initiatives and projects simultaneously.
• Collaborate cross-functionally to align training with operational needs, support change management efforts, and prepare reports summarizing outcomes and recommendations for leadership.

Requirements

• At least 3 years of professional experience in training, program management, or human services administration.
• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Strong organizational skills with the ability to manage multiple training programs and meet deadlines.
• Proficiency in learning management systems (LMS) and digital tools for training delivery and reporting.

Qualifications

• Must reside in Minnesota.
• Bachelor's degree in education, Instructional Design, Organizational Development, Human Services, Public Administration, or a related field preferred; or equivalent combination of education and experience.
• Employment is contingent upon successful completion of a criminal background check and education verification.
• Demonstrated ability to assess organizational training needs and develop curricula for diverse staff.
• Experience in designing, implementing, and evaluating comprehensive training programs.
• Experience coaching staff to improve performance.
• Proficiency in LMS, webinar platforms, and other digital tools to enhance learning delivery and tracking.
• Demonstrated ability to ensure training programs meet compliance standards and adapt content based on policy changes.
• Experience preparing reports summarizing training outcomes, gaps, and recommendations.
• Proven ability to manage multiple projects, priorities, and stakeholders effectively.
• Strong interpersonal skills to foster a collaborative and supportive training environment.
• Commitment to ongoing professional development, innovation, and continuous improvement.
• Demonstrated knowledge of Minnesota disability-related programs and policies (e.g., waivers/LTSS, MA/MA-EPD, CFSS/PCA, Housing Support, etc.) and ability to interpret updates for training and operations.