[Hiring] Director of Academic Operations @South University

Role Description

The Director of Academic Operations is an embedded academic systems and workflow specialist within the PA Department, responsible for designing, integrating, documenting, training, and sustaining academic operations systems that directly support curriculum delivery, assessment, program evaluation, and accreditation alignment. This individual partners with faculty, staff, and leadership to identify workflow needs, pain points, and success criteria within the PA Department and all PA program locations to ensure operational efficiency. The Director owns and evolves program academic operations systems that support curriculum delivery, assessment execution, program evaluation, and accreditation readiness.

The individual provides support for specific academic systems and automations, including:

• Troubleshooting workflow failures
• Resolving data issues
• Supporting faculty/staff during high-stakes assessment windows

Iterate solutions based on stakeholder feedback and evolving program requirements. The Director works independently and coordinates project activities, including system testing as needed technology innovation.

Incumbent must assure that the University philosophy is considered in carrying out the duties and responsibilities of this position.

Qualifications

• Bachelor’s degree in Educational Technology, Data Analytics/Engineering, Project Management, Instructional Design, Computer Science, Information Systems, or other related field is preferred, or equivalent experience. Master’s degree preferred.
• Minimum 2 years of progressively responsible experience in at least two of the following:
  • Academic technology solution design and support
  • Workflow automation/orchestration
  • Data modeling and structured data management
  • Application programming concepts and integration troubleshooting
  • Training and documentation development
• Former academic role in PA, medical education, or operations.
• Strong leadership and strategic planning skills.
• Excellent verbal and written communication skills.
• Excellent time management and attention to detail.
• Excellent critical thinking, conflict resolution, and decision-making skills.
• Computer-based skills and experience with computerized learning management systems.
• Operate with strong judgment in high-stakes academic contexts.
• Translate program operational needs into technical requirements and sustainable builds.
• Ability to manage multiple tasks and successfully meet deadlines.
• Design, debug, and maintain advanced formulas and workflow logic.
• Ability to develop professional rapport and work effectively in a diverse team environment.
• Ability to effectively present information to various stakeholders.
• Ability to embrace and lead change.

Requirements

• Direct experience supporting graduate-level health professions education and related program operations.
• Experience with ExamSoft or comparable assessment platforms.
• Experience with curriculum mapping and/or standards alignment.
• Programming fundamentals sufficient for scripting, transformations, and automation support.
• Experience implementing responsible workflows in an academic/regulatory environment.

Benefits

• Medical
• Dental
• Vision
• FSA/HSA
• Tuition Assistant Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays
• * includes domestic partner coverage

Company Description

South University provides a warm, supportive learning environment that encourages you to join a community of faculty, staff, and students eager to help you achieve your professional goals, on campus and online.

The South University 125-year story is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni, and supporters of South University.

Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place where you can make a difference in the lives of students eager to learn and grow.

South University, the right direction for a brighter future.