[Hiring] Director, Customer Enablement & Learning @Applied Systems

Role Description

We’re searching for a Director, Customer Enablement & Learning to join our Activation Services team in a remote location. The Director, Customer Enablement & Learning will lead our customer-facing learning organization. This role owns how customers learn, adopt, and become proficient in Applied’s software through innovative, customer‑centric learning experiences that evolve as new technologies emerge and customer needs, maturity, and product capabilities change.

This is a senior leadership role responsible for designing and scaling customer learning experiences that accelerate time to value, reinforce best practices, and drive sustained adoption. We are looking for a leader who understands how adults learn complex software, and who can translate that understanding into learning journeys that meet customers where they are – across roles, maturity levels, and moments in their lifecycle.

To keep us headed in the right direction, we’re looking for people who:

• Understand winning is a team sport.
• Value and seek to learn from our team’s diverse experiences and backgrounds.
• Welcome a challenge and take risks in the pursuit of creating better outcomes for our customers.
• Can, at any given time, step back to laugh and have some fun.

Qualifications

• 10+ years’ experience in customer enablement, customer education, software training, or professional services within a SaaS or technology environment.
• 5+ years’ experience leading and developing teams, including senior individual contributors and managers.
• Deep understanding of adult learning principles and how people learn complex software in real-world environments.
• Proven ability to design learning experiences that drive adoption, proficiency, and behavioral change, not just knowledge transfer.
• Curiosity and comfort experimenting with AI and emerging technologies as tools to enhance how customers learn, without losing focus on human-centered design and outcomes.
• Strong customer-centric mindset, with a focus on outcomes such as time to value, product usage, and long-term success.
• Operational rigor – able to define processes, manage capacity, and scale learning programs without sacrificing quality.
• Ability to analyze and demonstrate impact of programs delivered, with a goal of maximizing impact.
• Comfort partnering cross-functionally and influencing without direct authority.

Requirements

• Familiarity with insurance agency workflows and Applied products.

Benefits

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• Flexibility in collaboration, working remotely and in-person.
• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday