[Hiring] Digital Operations Enablement Trainer @JLL

Role Description

The Digital Operations Enablement Trainer is responsible for developing and delivering training content that drives adoption of the digital tools and products used across JLL's Workplace Management (WPM) operations. This role serves as the primary training resource for WPM's digital ecosystem — spanning Corrigo, WPOS (Workplace OS) AI-enabled agent tiles, Power BI, SharePoint, Teams, and other platforms that support facilities management and operations delivery.

Working closely with the Operations Enablement & Solutions Lead and technology partners, this individual translates complex platform functionality into clear, practical training content for account teams, technicians, and administrative staff. The role also applies AI tools to streamline training content creation and maintenance, ensuring materials stay current as platforms evolve.

The ideal candidate combines strong instructional design and delivery skills with hands-on WPM operational knowledge and comfort using AI to accelerate content development.

Qualifications

• Bachelor's degree in Instructional Design, Education, Human Resources, Business, or a related field (or equivalent experience)
• Minimum 5 years of experience in training, instructional design, or learning & development, ideally within a technology, facilities management, or operations environment.
• Demonstrated experience developing and delivering training for enterprise software platforms; direct experience with Corrigo, IWMS/CMMS, or comparable systems strongly preferred.
• Experience using AI-powered tools to develop, update, or scale training content.
• Proven ability to manage multiple training projects simultaneously in a fast-paced environment.
• Proficiency with learning management systems (LMS), e-learning authoring tools, and digital content platforms.
• Working knowledge of AI tools for content generation, summarization, and training efficiency.
• Strong understanding of adult learning principles and instructional design methodologies.
• Ability to produce high-quality training deliverables: e-learning modules, job aids, facilitator guides, and assessments.
• Comfort working across digital collaboration platforms (e.g., SharePoint, Teams, Power BI) to source content and distribute materials.

Requirements

• Operational knowledge of WPM (Workplace Management) service delivery, account structure, or facilities management processes.
• Familiarity with the Corrigo work order management platform and/or JLL's WPOS (Workplace OS) tools.
• Experience supporting technology pilot deployments, UAT, or Business Readiness Testing (BRV).
• Certification in instructional design (e.g., CPTD, ATD) or e-learning development.
• Willingness to travel as needed to support in-person training and account engagements.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay