[Hiring] Dean of Student Support @Innovative Network of Knowledge

Role Description

Wellspring Global Academy is seeking a highly organized, systems-minded, student-centered Dean of Student Support to lead and manage the Educational Concierge team while owning the entire student start-to-success experience across the academy.

This role ensures:

• Every student has an exceptional, consistent onboarding and orientation experience
• Daily attendance is monitored, documented, entered into the state SIS, and followed up with fidelity
• Attendance meetings, documentation, and truancy letters are executed with compliance
• Weekly and monthly school newsletters are created and distributed
• Daily Morning Meeting is planned and organized for all grade levels
• Student and family engagement systems are proactive, not reactive
• Educational Concierges execute their role with excellence, consistency, and accountability
• Accurate documentation is maintained across CRM, SIS, and internal systems

This Dean role turns the Educational Concierge function into a schoolwide, repeatable, accountable system that ensures students thrive from their first day through the entire school year.

Qualifications

• Strong leadership and team management experience
• Deep organizational and systems-thinking ability
• Experience with student services, attendance compliance, or school operations
• Exceptional communication and documentation skills
• Ability to create processes and hold others accountable to them
• Experience with SIS systems, CRM platforms, and virtual learning environments
• Passion for student success and family support
• Ability to think proactively and prevent issues before they arise
• A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams.
• Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments.
• Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies.
• Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment.
• Ability to work independently while collaborating effectively with a remote team.
• Familiarity with online learning platforms and educational technology is a plus.
• Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support.

Requirements

• Experience in virtual or online school environments
• Experience managing student services or engagement teams
• Experience with state attendance compliance and documentation
• Background in education administration, student services, or school leadership
• Bachelors Degree

Benefits

• Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
• Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
• Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.
• Technology: Innovative Network of Knowledge will provide this role with a company provided laptop, but the employee will secure and cover the cost for the operation of this technology in the virtual landscape of his/her home office (internet, telephone, home office setup, etc.).