[Hiring] Customer Enablement & Training Specialist @Trulite Glass & Aluminum Solutions

Role Description

We are looking for a Customer Enablement & Training Specialist to support our national customer base. The Customer Training Facilitator is responsible for planning, coordinating, and delivering structured training programs that help customers successfully adopt and use our digital ordering tools, ERP systems, and online resources. This role works closely with internal teams to ensure training is accurate, practical, and aligned with real-world glass and aluminum fabrication workflows. This is a remote position with up to 50% travel to customer locations.

Qualifications

• 3+ years of professional training, teaching, facilitation, or instructional experience
• Experience leading structured training sessions for adult learners
• Experience training technical software systems (ERP, portals, SaaS, or operational tools)
• Strong presentation and communication skills
• Ability to simplify complex technical processes
• Strong organizational skills and attention to detail
• Ability to work independently in a remote environment
• Comfortable traveling up to 50% of the time
• Experience in glass, aluminum fabrication, building products, or related industry preferred
• Bilingual (English/Spanish) a plus

Requirements

• Plan, schedule, and deliver structured training programs for external customers (virtual and onsite)
• Train customers on digital ordering systems, customer portals, ERP workflows, and operational tools
• Develop and maintain training materials including slide decks, lesson plans, user guides, and quick reference materials
• Customize training based on customer size and sophistication
• Measure training effectiveness and customer adoption
• Provide follow-up and reinforcement training as needed
• Maintain documentation of training completion and engagement
• Partner with IT, Operations, Sales, and Product teams to ensure technical accuracy
• Translate complex system functionality into practical instruction
• Support change management initiatives related to digital tools and processes
• Perform other duties as assigned

Benefits

• Immediate access to health, dental, vision, and life insurance benefits
• Short/long-term disability coverage
• Comprehensive wellness initiative including access to a progressive financial training program
• 401k employer match is 100% vested after one year
• Health Savings Account (HSA) match for both employee and family coverage
• Trulite bears most of the cost of your benefits

Company Description

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.