[Hiring] Customer Education Specialist @Klaviyo

Role Description

Customer Education Specialists are responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo customers grow their businesses. You’ll create strategic content across a variety of different formats, but primarily written and video content. You’ll collaborate closely with fellow members of the Curriculum Development team, marketing, sales, and customer success to create interesting and educational resources. Curriculum Development’s mission is to enable our customers to grow through self-serve content, so you’ll be playing a critical role in helping both Klaviyo and its customers achieve business goals.

A successful candidate has a strong background in marketing strategy, and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. You’ll have a thorough understanding of the eCommerce marketing landscape, and how to keep the quality of content consistent with Klaviyo’s brand. You’ll be part of the Curriculum Development team and report to Klaviyo’s Manager of Curriculum Development.

How You'll Make a Difference

• Research, write, & conceptualize content.
• You’ll work collaboratively with a team of video producers and designers to turn your words, research, and strategies to life through courses, lessons, and other on-demand learning resources.
• Pitch content ideas.
• You’ll understand Klaviyo’s customers, their challenges and opportunities, and you’ll regularly contribute ideas for high-quality content.
• Monitor performance.
• You’ll work collaboratively with the Curriculum Development and Learner Experience teams to understand how to measure the performance of our content—what’s resonating, what’s driving traffic, what’s reducing support tickets, what has a high CSAT rating—and you’ll use data to help make recommendations about what content we should create.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• You’re an experienced marketer, storyteller, writer, and communicator.
• You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact.
• You have a solid understanding of adult learning principles and how to create effective educational content.

Requirements

• Base Pay Range For US Locations: $68,000 — $102,000 USD.
• This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Benefits

• Participation in the company’s annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity and sign-on payments.
• A comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Company Description

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.