[Hiring] Crisis Counselor Supervisor @Crisis Text Line

Role Description

Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.

Qualifications

• Self-motivated with people management skills.
• Expert multitasker, able to prioritize and monitor multiple tasks in a fast-paced environment.
• Effective communicator, articulating clearly and positively with staff and Crisis Counselors.
• Problem-solver, critical thinker who identifies problems and proposes solutions.
• Big thinker, always looking for ways to improve service quality.
• Tech-savvy, proficient in G-suite and comfortable with new online platforms.

Requirements

• 3+ years of crisis intervention work experience beyond volunteerism.
• Ability to work flex shifts as needed, up to 12 hours per week, including weekends, nights, and holidays.
• Reliable high-speed internet connection required for seamless remote collaboration.
• Current shifts available: Saturday & Sunday 6:00 PM - 2:00 AM EST.
• Hourly salary: $25.31 per hour.
• This is a remote-only position.
• Eligibility applies to U.S.-based roles only; candidates must be in specific states.

Company Description

At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization and the people who make our mission possible.

If you’re driven by purpose, passionate about designing meaningful learning experiences, and motivated to build programs that empower and develop volunteers over time, this is the place for you.