[Hiring] Credentialed EPIC IT Trainer @Vanderbilt University Medical Center

Role Description

This role is primarily responsible for facilitating and delivering virtual instructor-led training, with a core focus on Epic Resolute Hospital Billing (HB) and Professional Billing (PB) applications. The position is heavily presentation-focused, with approximately 4–5 days per week dedicated to leading training sessions, guiding learners through workflows, and supporting end-user adoption.

While the initial emphasis will be on HB/PB training, there is opportunity for cross-credentialing in additional applications, with the expectation that the trainer will become fully cross-trained and capable of facilitating all assigned classes.

During non-training time, the role includes administrative and coordination responsibilities, such as:

• Maintaining class rosters
• Monitoring attendance
• Communicating with fellow trainers and end users
• Supporting overall training operations

This role does not focus on training content development.

Hours: Monday - Friday, 8:00am - 5:00pm CST.

Qualifications

• Minimum of 2 years of demonstrated experience delivering virtual instructor-led training (VILT)
• At least 2 years of hands-on experience using Microsoft 365 applications, with a strong emphasis on Microsoft Teams
• Strong attention to detail with the ability to manage multiple tasks effectively
• Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification
• Healthcare industry experience
• Billing and revenue cycle management experience
• Epic system experience
• Experience creating and editing instructional content using Camtasia

Requirements

• Delivers orientation, on-boarding, and career ladder pathway training for all staff
• Administers classroom evaluations and provides course updates to management
• Uses software programs to develop learning materials
• Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning
• Ensures that all material is current and distributes updated material to participants
• Available to train all necessary classes, including some weekend and after hours classes
• Follows all required facilitator notes and procedures
• Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation
• Collaborates within the department and organization
• The responsibilities listed are a general overview of the position and additional duties may be assigned

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include:

• Health
• Disability
• Retirement
• Wellness offerings to enhance your well-being and professional growth

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
• Problem Solving/Complexity of work: Analyzes moderately complex problems using technical experience and judgment
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area
• Team Interaction: Provides informal guidance and support to team members

Core Capabilities

• Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively
• Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support
• Ensuring High Quality: Performs Excellent Work, Ensures Continuous Improvement, Fulfills Safety and Regulatory Requirements
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions
• Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change

Position Qualifications

• Experience Level: 2 years
• Education: Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.