[Hiring] Coding Operations Education Manager @HCA Healthcare

Role Description

The Coding Operations Education Manager is responsible for leading and supervising the daily operations of the Coding Operations Education team. This role works to meet or exceed department productivity and quality standards by coordinating staffing and developing efficient workflows.

• Guide staff in their day-to-day responsibilities, including mentoring and training.
• Demonstrate skills in organization, prioritization, professionalism, and coaching.
• Serve as a key promoter of Coding Operations, seeking to understand and exceed customer expectations.

SUPERVISOR: Director Coding Operations Education

DUTIES INCLUDE BUT NOT LIMITED TO:

• Coordinate and communicate with other departments to share information, best practices, systems issues, process solutions, and training needs.
• Proactively review data and provide analysis and financial impact assessment.
• Establish and review internal controls to ensure goals, objectives, standards, and benchmarks are met or exceeded.
• Determine staff hours, number of personnel, and resources required for efficiency.
• Screen, interview, hire, and onboard new employees.
• Evaluate staff performance and recommend appropriate merit increases and promotions.
• Counsel staff regarding disciplinary and performance issues.
• Mentor staff for career development.
• Ensure training needs are met.
• Conduct regular staff meetings.
• Maintain working knowledge of workflow, systems, and tools used in the department.
• Inform the Director and the AVP regarding unique coding documentation payer requirements and significant changes.
• Assist the Director in the maintenance of coding training administration records.
• Champion ideas for innovation, knowledge sharing, and coding operations workflow.
• Stay abreast of coding/billing regulatory requirements and company compliance policies.
• Provide subject matter expertise in the development, implementation, and monitoring of coding-related standard master files, processes, and reporting.
• Demonstrate and apply knowledge of principles and practices of Education and Organizational Development.
• Assist in translating business reporting requirements to development staff.
• Lead in the creation and maintenance of a positive working environment.
• Review employee engagement results and facilitate the development of action plans.
• Review, correct, and approve employees’ hours in a timely manner.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• Minimal travel required (less than 10%), including practice site visits.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in related field required. Equivalent work experience may substitute education requirements.
• 3 years healthcare management experience required.
• Minimum of 5 years’ experience in healthcare coding, revenue cycle, financial or clinical operations.
• Interpersonal skills and the ability to work within a highly matrix organizational structure is a must.
• Excellent communication skills, both written and verbal.

Requirements

• Must hold one of the following AHIMA or AAPC Certifications:
  • Certified Coding Specialist (CCS)
  • Certified Coding Specialist – Physician (CCS-P)
  • RHIT (Registered Health Information Technician)
  • RHIA (Registered Health Information Administrator)

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, and dependent scholarships.
• Additional benefits for fertility and family building, adoption assistance, life insurance, and consumer discounts.

Company Description

HCA Healthcare is skilled in physician employment, practice, and urgent care operations. We lead more than 1,300 physician practices and 170+ urgent care centers, focusing on delivering patient-centered healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.