[Hiring] Coach Development Manager @Mento

Role Description

We’re looking for a Coach Development Manager to support our work turning world-class operators into some of the best coaches in the world.

• Lead critical parts of how Mento selects, trains, assesses, and develops coaches.
• Facilitate training, evaluate coaching quality, give developmental feedback, and build systems that support great coaches in continuing to get better.
• Partner closely with our Head of Coaching to translate Mento’s methodology and quality standards into a coach-development system.
• Focus on scaling exceptional coach development without diluting quality.

What You’ll Do

• Develop exceptional coaches:
  • Facilitate Mento training programs, initially alongside our Head of Coaching and independently as you develop mastery.
  • Conduct and aggregate training and quality reviews, identifying individual development needs and patterns across our coach population.
  • Support ongoing coach development through practice, feedback, mentor coaching, and programming.
  • Support coaches in developing within a shared Mento standard while preserving individual value.
  • Turn recurring developmental needs into tools, resources, and learning experiences that can support coaches at scale.
• Select and assess Mento coaches:
  • Interview and assess prospective Mento coaches, evaluating candidates against Mento’s coaching standards.
  • Identify quality and performance patterns and translate them into meaningful developmental feedback.
  • Codify what we learn about successful Mento coaches to strengthen selection and assessment systems.
• Scale Coach Training Programs:
  • Partner with the Head of Coaching to evolve coach trainings for scale.
  • Build and test the systems, materials, and experiences needed for a scaled model.
  • Increase training capacity without losing rigor or quality.
  • Codify our facilitator-development approach into a repeatable Train-the-Trainer playbook.
• Build the coach-development journey:
  • Improve Mento’s coach-development architecture across the coach lifecycle.
  • Build a first-year development pathway extending beyond initial training into ongoing practice and growth.
  • Support the Head of Coaching in integrating ICF coach-specific training experience.
  • Support Mento’s ICF accreditation requirements and ongoing evolution of accredited training.
• Codify and build for scale:
  • Capture and codify the methodology, judgment, and practices behind Mento's coaching processes.
  • Turn repeatable practices into clear frameworks, tools, playbooks, and learning experiences.
  • Distinguish between what requires expert human judgment and what can be systematized or automated.
  • Test and iterate systems to ensure scale improves efficiency without lowering quality.
• Build the Coaching community:
  • Shape and own coach programming as part of the coach lifecycle journey.
  • Partner with the Head of Coaching to translate partner context into guidance for coaches.
  • Stay close to coaches' experiences to surface patterns, needs, and opportunities for development.

Qualifications

• Experienced and certified coach with satisfaction in developing other coaches.
• Credibility to work with experienced operators and coaches.
• Active ICF PCC credential.
• 10+ years of professional experience, including meaningful coaching experience.
• Experience training, developing, supervising, or mentor coaching other coaches.
• Strong facilitation experience with both small and larger groups.
• Experience in a startup, technology company, or fast-moving environment.
• Strong judgment about excellent coaching and ability to articulate it.
• Ability to distinguish individual coaching style from coaching quality.
• Skill in giving clear, specific developmental feedback to experienced professionals.
• Ability to recognize patterns in coaching interactions.
• Builder’s instinct to understand, capture, simplify, and scale effective practices.
• Comfort in evolving systems while building.
• Warm, direct, highly relational style that earns trust with experienced coaches.

Benefits

• Fully Remote - ability to work from anywhere with bi-annual team offsites.
• Competitive salary and equity.
• Medical, dental, vision, and a 401k plan.
• Unlimited vacation (We actually mean this! It's important to keep yourself fresh).
• $500 home office stipend.
• Access to your own Mento Coach.