[Hiring] Clinical Operations Training Developer/Facilitator @CareTalk Health

Role Description

We are seeking a Training Content Development and Facilitation Specialist to lead the development of new content, maintain and update existing content, and facilitate new hire and ongoing training for remote clinical operations teams in a fast-growing telehealth environment. This role develops ILT and CBT virtual training, facilitates virtual training, builds learner confidence in systems and workflows, reinforces performance standards, and leverages adult learning principles and standardized measurement to ensure training effectiveness.

Qualifications

• 3+ years of training development experience
• 3+ years of virtual facilitation experience
• Experience working with an AI-enabled LMS and other supporting technologies such as Zoom, Teams, etc.
• Demonstrated ability to train on policies, systems, workflows, and job-specific processes
• Strong knowledge of adult learning principles
• Excellent writing, communication, and engagement skills
• Ability to work independently and cross-functionally
• Strong organizational skills and meticulous attention to detail

Requirements

• Develop new learning content (both ILT and CBT)
• Maintain and update existing learning content
• Facilitate new hire, refresher, and upskill training in a fully remote environment
• Train employees on telephony systems, electronic health records, and internal tools
• Conduct role plays, simulations, and hands-on learning activities
• Reinforce workflows, quality standards, and performance expectations through coaching
• Support onboarding coordination and training administration
• Partner with operations leaders and SMEs to align training with business needs
• Identify training gaps and drive continuous improvement

Benefits

• Fully remote role with high visibility and impact
• Opportunity to shape learning and development in a growing healthcare organization
• Collaborative, cross-functional team environment