[Hiring] Client & Partner Education Leader @FICO

Role Description

The Senior Director, Client & Partner Education and Enablement provides leadership for customer and partner enablement across FICO’s solution portfolio, with a primary focus on FICO Platform and Enterprise Fraud Solutions (EFS). This role owns the vision and execution of global learning programs that drive adoption, deepen product proficiency, and deliver measurable business outcomes for clients and partners, working cross-functionally and with other members of FICO’s Integrated Learning Organization (ILO). This leader combines strategy with domain and technical depth, and can move seamlessly between vision, cross-functional leadership, and hands-on support of high‑impact learning and enablement initiatives.

What You’ll Contribute

• Define and own the global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS), aligned to business, product, and customer adoption goals.
• Develop scalable enablement frameworks that support direct and indirect clients, partners, processors, and internal stakeholders across all regions.
• Lead and grow a high-performing global team of learning professionals, including trainers, instructional designers, learning consultants, and certification specialists.
• Set the direction for certification and credential programs, ensuring they are current, credible, and clearly tied to client/partner readiness and business impact.
• Act as an internal consultant to Sales, Customer Success, Product, Customer Delivery (Professional Services) and Customer Engineering on training and enablement for strategic initiatives and product launches.
• Own the global training delivery model (onsite, virtual, self-paced, and partner-delivered) and ensure consistent, high-quality execution.
• Design and refine engagement policies, delivery frameworks, and discovery models that align client expectations, training scope, and business outcomes.
• Set and execute strategies for applying AI and modern learning technologies to reinvent FICO’s client and partner education, driving more personalized, data-informed, automated, and scalable enablement experiences.
• Represent the Integrated Learning Organization (ILO) in cross-functional forums, events and GA/product launch processes, ensuring enablement assets are embedded in go-to-market and adoption plans.
• Translate complex technical and domain concepts into practical, outcome-focused learning experiences for diverse audiences.
• Use data and metrics to measure learning effectiveness, certification impact, customer readiness, and value realization; continuously improve programs based on telemetry and feedback.

Qualifications

• 15+ years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success.
• Proven track record building and leading global teams and driving cross-functional initiatives to positive outcomes.
• Strong background in enterprise platforms and/or fraud/financial crime solutions, with credibility in both technical and business discussions.
• Experience designing and governing certification or credential programs.
• Excellent customer-facing consulting, facilitation, and executive communication skills.
• Transformation and innovation of learning paradigms and experiences with agentic AI.
• Demonstrated ability to operate at both strategic and hands-on levels and to influence stakeholders without direct authority.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $126,000 to $198,000 with this range reflecting differences in candidate knowledge, skills and experience.