[Hiring] Claims Training and Development Facilitator @Allstate

Role Description

The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada as required. In this position, you will also be responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives.

Accountabilities:

• Facilitate engaging virtual instructor-led training (VLT) sessions that drive knowledge retention and on-the-job performance.
• Deliver training aligned to defined learning objectives and Leader Guides, using effective adult learning principles.
• Monitor learner progress, identify performance gaps, and communicate insights to managers.
• Contribute to the development, maintenance, and continuous improvement of training content and materials.
• Evaluate program effectiveness using feedback and performance data, providing recommendations for enhancements.
• Partner with Claims leaders, Quality, and Compliance teams to identify learning needs and develop targeted solutions.
• Collaborate with stakeholders to align training with current processes, procedures, and business objectives.
• Support the coordination and delivery of training programs, including logistics, certification, and tracking.
• Contribute to projects by supporting instructional design, creating learning materials (e.g., job aids, presentations), and driving organizational effectiveness initiatives.

Qualifications

• Advanced knowledge and experience in handling Bodily Injury claims.
• Strong facilitation and presentation skills, with the ability to confidently deliver training to diverse audiences.
• Working knowledge with internal Allstate applications (Assistplus, Claims Center, PLUS, AllDocs, Genesys, etc.).
• Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Mentimeter, etc.).
• Excellent communication and consulting skills, with the ability to influence, engage, and build trust with stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving skills, with the ability to identify gaps and recommend practical solutions.
• Ability to work both independently and collaboratively, taking initiative and ownership of outcomes.
• Comfortable adapting to change and learning new tools, processes, and ways of working.
• Bilingual in French is an asset.

Requirements

• Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Benefits

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal days.
• Tuition Reimbursement.
• Working within the community and giving back.

Compensation

Expected compensation for this role ranges from $58,000 – 108,000 annually. Actual salary offered to successful candidates will vary based on their skills and experience.