[Hiring] Claims Trainer Manager @Frontline Insurance Managers Inc.

Role Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Trainer Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What you can expect as a Claims Trainer Manager:

• Exemplify professional and ethical behavior.
• Assist in the development, maintenance and training of policies and procedures in the Litigation, Claims, Subrogation and Administrative units.
• Function as a resource to the Claims Department.
• Identify training and development needs and participate in the development, maintenance and facilitation of related training.
• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to:
  • Presentations
  • Video job aids
  • PowerPoints
  • Workflows
  • Team exercises
  • Group discussions
  • Role playing
  • Lectures
  • Question and answer sessions
  • Coaching
  • Mentoring
  • Other educational materials/methods
• Create and maintain letters, forms and templates as needed.
• Promote consistency of claim handling.
• Evaluate the effectiveness of training programs and provide recommendations for improvement.
• Schedule training and administer ongoing training and orientation classes.
• Provide feedback to Claims Leadership.
• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements.
• Assist with Quality Assurance file audits if needed.
• Maintain a high level of customer service for internal and external clients/partners.
• Contribute to the goals and objectives of the Team and the organization.
• Perform special projects and other responsibilities as assigned by Claims Leadership.

Qualifications

• BS/BA in business or related field required.
• MBA and/or Insurance Designations, such as AIC, CPCU, SCLA are a plus.
• Must have at least ten (10) years claims experience and direct homeowner and dwelling claims experience in the areas of coverage, investigation, evaluations, negotiation and other resolution techniques.
• Must model ethics and integrity.

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO and Pet Insurance for your furry family members.

Company Description

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.