[Hiring] Care Experience Learning and Development Associate @Charlie Health Behavioral Health Operations

Role Description

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the Care Experience team at Charlie Health.

• Ensure the timely, thorough, and consistent onboarding of all Care Experience new hires.
• Identify and solve for continuing education needs of the Care Experience team.
• Help build supporting training and conduct training for other internal departments.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the behavioral health crisis and play a formative role in providing life-saving solutions.

Responsibilities

• Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team.
• Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases).
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams.
• Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities.
• Maintain and enhance onboarding documentation, including training manuals and internal resources.
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members.
• Work with key stakeholders to ensure strategies support business objectives and mission across departments.
• Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates.

Requirements

• 2+ years of experience in behavioral health or healthcare in a client-facing setting, OR in Learning & Development, training, or enablement.
• Proven ability to design and deliver engaging live and asynchronous training experiences.
• Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences.
• Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred.
• Bachelor's degree in a related field preferred.
• Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority.
• Exceptional project management, organization, and time management skills.

Benefits

• Comprehensive benefits to all full-time, exempt employees.
• Total target base compensation for this role will be between $62,000 and $80,000 per year.
• Performance bonus available.
• Expected total cash compensation range, including potential bonus, will be between $71,000 and $92,000 per year.