[Hiring] Billing Operations Training Specialist I @American Addiction Centers

Role Description

• Conduct instructor-led training sessions and e-learning modules on both technical and soft skills related to revenue cycle operations.
• Deliver training using established curriculum, materials, and standardized workflows to support accurate, consistent, and high-quality instruction and to support staff development.
• Provide direct support to learners by answering questions, offering clarification, and giving constructive feedback to reinforce learning, understanding, and skill development.
• Assist in reviewing, maintaining, and updating training materials based on learner feedback, system changes, and departmental updates to ensure content remains accurate and relevant.
• Support special projects and workflow transitions as needed, under the guidance of senior training staff or leadership.
• Assist end users in adapting to new processes, system enhancements, or operational changes.
• Maintain a strong foundational understanding of revenue cycle workflows, departmental systems, and core processes to ensure accurate and effective training delivery.
• Assist with onboarding new hires by providing operational training, departmental guidelines, and workflow orientation.
• Ensure new hires are equipped with necessary tools and access (e.g., payer websites, Availity, OnBase, right fax, CPS, SharePoint, etc.) to perform their roles successfully.
• Provide refresher training when identified as necessary by department leadership to ensure ongoing competency and compliance.

Qualifications

• High school diploma or GED required.

Requirements

• Minimum 3 years of experience in healthcare billing or revenue cycle operations.
• Strong analytical and problem-solving skills, combining creativity and logical reasoning to troubleshoot issues and drive effective decision-making.
• Excellent written and verbal communication skills.
• Thorough understanding of healthcare revenue cycle operations, including billing processes, denial management, payer systems, and regulatory compliance.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and quick to learn new technologies and systems, with experience using healthcare information systems.
• Quick to learn new technologies and tools, with a proven ability to adapt to evolving systems and processes in support of quality monitoring and operational excellence.
• Requires sitting for extended periods while using a computer and facilitating training.
• May require occasional lifting (up to 10 lbs.) and minimal travel between facilities or departments.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.