[Hiring] Bilingual Disability Trainer @Medavie

Role Description

As a key member of the Quality Services team, the Disability Trainer will be responsible for the development, maintenance, and delivery of training programs for the unit. The incumbent will collaborate on an ongoing basis with the Quality Services and Operational teams to collect and interpret any training gaps identified through the Quality Services program/TL or Manager feedback and develop resolutions to these gaps.

• Deliver onboarding and core training programs for new Disability Case Management employees
• Assist in building and adjusting workload expectations during the initial weeks of training to align with operational needs
• Design, update, and maintain training materials, guides, and documentation
• Translate operational challenges into practical training solutions
• Collaborate with Quality Services and operational leaders to identify development needs
• Monitor training effectiveness and continuously improve programs
• Contribute to best practices, workflow improvements, and quality tools

Qualifications

• Post-secondary education or equivalent combination of experience
• Minimum 5 years of experience in disability case management
• Strong knowledge of all disciplines in Case Management Services

Requirements

• Highly proficient at writing in a clear, concise, and structured manner
• Superior communication skills and adept at explaining concepts and giving direction
• Highly organized, self-directed, and possessing excellent time management skills with the ability to establish priorities
• Experience in training delivery, facilitation, or instructional design
• Adult learning certification is considered an asset
• Computer Skills – Microsoft Office
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English

Benefits

• A purpose-driven organization dedicated to improving the well-being of Canadians
• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work–life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
• The opportunity to play a key role in the continuous improvement of the disability Case Management team, positively impacting new hires, members, clients, and different partners