[Hiring] Bilingual Digital Skills E-Learning Facilitator @ICTC

Role Description

The Information and Communications Technology Council (ICTC) is seeking a Bilingual Digital Skills E-Learning Facilitator to guide industry and individual learners across ICTC’s portfolio of workforce development and business transformation programs in acquiring/improving their digital skills. This includes:

• Assessment of pre-training skills for appropriate placement.
• Onboarding and supporting all learners in successfully engaging with the asynchronous content.
• Responding to questions.
• Evaluating effectiveness of course content.
• Continuous improvement of ICTC's digital learning ecosystem for various learners.

Reporting to the Manager, Digital Training & Industry Transformation, this role is responsible for:

• The quality and relevance of learning content.
• Ensuring students are on the right learning path and actively progressing.
• Supporting learners through the full course lifecycle.

The ideal candidate is a bilingual e-learning professional with expertise in:

• Delivering corporate training programs in applied AI and business transformation.
• Familiarity with third-party technical training platforms.
• Digital readiness assessment and skills mapping.
• Learning engagement design and program planning.
• Curriculum validation.

Qualifications

• Post-secondary degree or diploma in Instructional Design, Education Technology, Computer Science, Information Technology, or a related field.
• Formal credentials in instructional design, e-learning development, curriculum design, or digital pedagogy are strongly preferred.
• Graduate degree in a relevant field is an asset.
• Credentials or certifications in AI, data analytics, digital transformation, or related technical domains are a strong asset.
• Background in technology education (cloud computing, telecommunications, IoT, blockchain, AI) will be prioritized.

Requirements

• Minimum 4–6 years of experience in e-learning design, curriculum development, or instructional technology.
• Demonstrated experience curating and evaluating third-party technical training content.
• Experience designing and administering digital readiness or skills assessments.
• Proven experience scheduling, onboarding, and monitoring student cohorts through e-learning programs.
• Experience developing and managing program plans, project schedules, and calendars of events.
• Proven track record of establishing learning outcome frameworks, KPIs, and curriculum quality assurance processes.
• Experience identifying and securing guest speakers or industry contributors for learning programs.
• Experience utilizing a Learning Management System (LMS) and project management tools.
• Experience working in bilingual (English/French) or national program delivery environments is strongly preferred.
• Experience in a non-profit, government-funded, or workforce development organization is an asset.
• Familiarity with Canada's digital skills ecosystem, AI education landscape, and WIL programs is an asset.

Benefits

• Competitive salary.
• Benefits, vacation, personal time, and RRSP contribution.
• Possibility for renewal after the 12-month term contract.

Company Description

ICTC is a neutral, not-for-profit national centre of expertise with the mission of strengthening Canada's digital advantage in the global economy. For over 30 years, we have delivered forward-looking research, practical policy advice, and capacity building solutions for individuals and businesses.

• Our mission is to strengthen Canada’s digital advantage in a global economy.
• Our vision is to foster globally competitive Canadian industries and a prosperous society empowered by innovative digital solutions.

ICTC respectfully acknowledges that ICTC headquarters is on the ancestral and unceded territory of the Algonquin Anishinaabeg People.