[Hiring] Bilingual Coach @Twin Health

Role Description

Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Twin Health Coach, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health.

This is a data- and AI-driven coaching model, not an independent private-practice style of coaching. Your day-to-day priorities, member outreach, and session focus are generated by the Twin platform from continuous data streams — CGM, weight, sleep, movement, and app engagement — and your role is to interpret those insights and deliver them with empathy and motivational skill, not to build an independent care plan from scratch.

• Follow standardized SOPs and escalation pathways.
• Lean on nurses, nurse practitioners, and physician assistants for clinical needs.
• Work within structured, time-boxed sessions rather than open-ended ones.

This role is a great fit if you naturally help people take on difficult things, understand that habit change is hard, and are skilled in behavioral tools that activate people to change — and if you also genuinely enjoy working inside a structured, metrics-driven, technology-forward environment where the coaching model, caseload, and tools are standardized and evolve quickly as we scale.

This role is not a fit if you're looking for the autonomy of independent or contract coaching — self-set hours, a capped or self-managed caseload, or full latitude to design your own coaching approach. It's built for coaches who want structure and a technology-integrated practice.

The schedule for this position is Monday - Friday, some evenings. This is a W-2, employee-model role with a fixed schedule and team coverage obligations.

Qualifications

• At least 2 years of experience in a metabolic health coaching role or dietitian setting.
• Demonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction.
• Proficient in navigating complex technology, including the remote member app, AI systems, and internal dashboards.
• Demonstrated experience managing a high-volume, uncapped caseload.
• Comfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model.
• Open mindset; flexible and adaptable to frequent process, tool, and schedule changes.
• Fluency in Spanish is a definite plus!

Requirements

• Onboard, activate, and manage members as part of a seamless coaching experience.
• Conduct 15-minute and 30-minute virtual coaching sessions via video or phone.
• Motivate, coach, and provide exceptional service and support to members.
• Provide general education on healthy eating principles, meal planning basics, and lifestyle strategies.
• Use AI-powered tools and other resources as the primary basis for member support.
• Provide feedback on member metrics including weight, continuous glucose monitoring, sleep, movement, adherence to nutrition guidance, and app engagement.
• Strictly adhere to Standard Operating Procedures for member management, session structure, and escalations.
• Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams.
• Participate in ongoing pilot programs and support additional programs as needed.
• Act as a team player, providing coverage for weekend and holiday on-call responsibilities.
• Maintain a high-volume, uncapped caseload that will fluctuate based on business needs.
• Maintain flexibility to work any shift (at least 2 evening shifts per week).
• Complete additional duties as assigned.
• Maintain a HIPAA-compliant remote work environment and reliable internet connectivity.

Benefits

• A competitive compensation package in line with leading technology companies.
• A remote and accomplished global team.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family.
• Health Savings Account and Flexible Spending Account options.
• 401k retirement savings plan.