[Hiring] AT&T Wireless and Broadband Training Specialist @DSI Systems

Role Description

Hey there wireless guru! We're on the lookout for an AT&T wireless and internet Subject Matter Expert (SME) to join our crew. If you eat, sleep, and breathe AT&T wireless and internet (metaphorically, of course), then you might just be the talent we're looking for!

As part of our team, you'll be the go-to guide for all things AT&T wireless and internet, sprinkling your expertise like fairy dust and making magic happen through training sellers on our products. We are looking for individuals who can:

• Break down complex ideas and scenarios
• Control the room and masterfully interact with an audience
• Provide an environment where change is frequent and fast-paced

If you’re willing to roll up your sleeves, learn, and keep up with staying an expert on everything we do – apply today!

This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for sellers and support agents.

Qualifications

• Wireless and fiber broadband internet knowledge (AT&T preferred)
• Competency in writing and speaking skills for retailer sales audiences
• Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience
• Extraordinary attention to detail in content creation and language nuance

Requirements

• Own the natural confidence to tackle ever-changing offers, products, and services
• Master unique and complex order entry systems, processes, and remedies
• Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests
• Deliver sales training presentations/courses for sales reps in a retail sales environment
• Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives
• Computer Skills:
• Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills
• Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
• Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
• Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
• Neat, professional appearance, and outgoing demeanor
• Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
• Must be available for multi-day, overnight travel (est. 1-3x/quarter)
• Valid passport
• Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

Benefits

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!