[Hiring] Associate Training and Quality Manager @Inizio Engage

Role Description

The Associate Training & Quality Manager will assist the Manager of National Training and Quality in ensuring all program training requirements are met, including new hire, developmental, and refresher trainings, as contractually required by the Client and following Inizio direction. Additionally, you will ensure that all program quality requirements align with client and Inizio specifications.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing?

• Identify training needs by assessing employee and program requirements.
• Design and implement training programs using client- or Inizio-approved training materials.
• Assess and revise existing training plans and content to align with client direction.
• Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD).
• Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed.
• Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD.
• Stay current with training trends and best practices.
• Support employees in their career development by using internal approved resources.
• Work with Inizio Learning and Development team for new employee orientation.
• Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals.
• Conduct ongoing call quality monitoring and scoring with CAM/CAD.
• Provide constructive coaching feedback to improve the customer experience.
• Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness.
• Collaborate with several Inizio departments to fulfill role responsibilities.
• Represent the program and Inizio Engage in broader business activities as requested by leadership.

Qualifications

• Bachelor’s Degree or equivalent work-related experience (BSN preferred).
• Active RN or RT license required.
• 2+ years of field leadership or supervisory management experience.
• 2+ years of call center experience.
• Previous training experience required.
• Experience developing and proofing training materials, with educational design.
• Respiratory disease background.
• Ability to travel for national meetings and client requests.

Benefits

• Competitive compensation.
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions.
• Employee discounts & exclusive promotions.
• Recognition programs, contests, and company-wide awards.
• Exceptional, collaborative culture.
• Best Places to Work in BioPharma (2022, 2023, & 2024).
• Certified Great Place to Work (2022, 2023, 2025).