[Hiring] Associate, Learning and Development Operations @Rocketship Public Schools

Role Description

The Associate of Learning & Development Operations will support execution of key systems across both the Learning & Development and Credentialing teams. This role will help bring trainings to life by supporting the logistics and operational details that make adult learning successful. This role works closely with internal teams, vendors, and venues to coordinate materials, manage participant logistics, and ensure event spaces are prepared and welcoming. Additionally, this role will execute credentialing processes and internal systems, maintaining accurate records, and ensuring smooth, well-organized operations. This is an ideal role for someone who is highly organized, detail-oriented, and takes pride in both operational excellence and thoughtful execution.

The Learning & Development Operations Associate reports directly to the Director of Learning & Development.

Essential Function

• Operations & Logistics for Adult Learning & Development
  • Coordinate logistical support for conferences & trainings, ensuring all materials, supplies, and spaces are prepared and executed according to plan.
  • Prepare and organize training materials, lead a team of seasonal, hourly operations specialists to support location setup and cleanup.
  • Support event setup and décor, ensuring spaces are clean, organized, and visually cohesive, with attention to detail in layout, signage, and overall presentation.
  • Manage and track event registrations and RSVPs, maintain accurate attendee rosters, update calendar invitations and listservs, and follow up with participants as needed.
  • Coordinate with internal teams and external vendors to support event logistics.
  • Track and ensure delivery of all session-specific materials and supplies needed by facilitators, presenters, and participants.
  • Assist with event communications and attendee logistics.
• Credentialing Applications
  • Navigate state online systems to submit and monitor the status of credential applications.
  • Review employee transcripts and other documents to determine subject matter competency and eligibility for various teaching credentials.
  • Complete credential applications accurately with precise employee information.
  • Utilize DocuSign to send and collect signed documents; follow up with employees as needed to ensure each action is completed.
  • Be familiar with teacher certification regulations and ensure accurate completion and submission of all required documentation in accordance with policies.
  • Manage ongoing stakeholder communications related to credentialing status and updates.
  • Provide excellent customer service and timely, professional communication to Rocketship employees and external partners, reflecting Rocketship's core values.
• Credentialing Documentation & Files
  • Track credential information using shared systems and update the credentialing team on statuses accordingly.
  • Maintain accurate internal records of credential information using shared HRIS.
  • Handle sensitive employee information with a high level of confidentiality, discretion, and professionalism, ensuring compliance with organizational policies and data privacy standards.
  • Follow established credentialing processes and protocols closely, ensuring accuracy, consistency, and compliance with state and organizational requirements.
  • Support special projects and credentialing priorities, including other regional credentialing tasks, as assigned.
• Knowledge Management
  • Maintain and update internal knowledge management systems, including learning & development and credentialing websites, shared resource hubs, and content libraries.
  • Organize and manage training materials (e.g., slide decks, handouts, resources) to ensure they are current, accessible, and easy to navigate.
  • Manage and update communication tools such as listservs and distribution lists to ensure accurate and timely information sharing.
  • Review draft schedule documents for errors and to create lists of sessions, facilitators and materials needed.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of work experience.
• Strong project management skills with the ability to manage multiple tasks independently and consistently meet deadlines.
• Highly organized with excellent attention to detail.
• Ability to quickly learn and internalize new systems and procedures.
• A good eye for aesthetics, with an ability to create clean, organized, and visually appealing spaces.
• Comfort working in a fast-paced environment, with an ability to pivot quickly in response to challenges.
• Effective written and verbal communication skills.
• Excellent teamwork and collaboration skills.
• Proficiency in Google Workspace, especially Google Sheets and Google Docs.
• Ability to occasionally work early mornings or into the evenings during events and trainings.

Preferred Qualifications

• Previous experience in a school or education-related setting.
• Previous experience with record keeping or file management.
• Basic familiarity with teacher credentialing requirements in California.

Work Location

This role is remote, though will require travel up to 5 weeks out of the year, with a duration of no more than one week at a time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

Compensation

Compensation: Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.