[Hiring] Associate Education Monitoring Analyst @Qoria

Role Description

At Smoothwall, we believe every child deserves to explore the digital world safely. As an Associate Education Monitoring Analyst, you’ll play a crucial role in providing human moderation support for our Smoothwall Monitor Managed Service offering.

As a member of our Product team, you will monitor students' online activities worldwide to identify potential safeguarding risks and, when necessary, liaise with Designated Safeguarding Leads (DSLs) within schools. The work requires a keen eye for detail, an understanding of modern online culture amongst young people, and an ability to work at pace whilst making accurate decisions.

This isn’t just a job; it’s a purpose. You’ll be part of a passionate team working at the intersection of technology and wellbeing, using your analytical skills and cultural awareness to make a tangible difference every day.

Core Responsibilities

• Content Assessment
  • Monitor and assess keystrokes and accompanying screenshots
  • Identify and flag safeguarding risks to schools/DSLs
  • Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content.
  • Provide timely responses
  • Handle high volumes of content efficiently while maintaining accuracy
  • Meet established response times for events
• Collaboration and Escalation
  • Collaborate with team members to review unique incidents that require collective input or expertise
  • Escalate high risk or complex captures to a senior member of the team for review
• Trend Feedback
  • Actively monitor and share information on emerging trends with the team to keep them informed.

Qualifications

• Fluent English, written and verbal.
• Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people.
• Familiarity with online culture and norms
• Strong decision-making skills with the ability to act quickly.
• An ability to remain calm and empathetic when under pressure or dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency.
• Collaborative team player, capable of working effectively within a large team.
• Ability to thrive in a fast-paced environment.

Requirements

• Previous web/content moderating experience (desirable)
• Previous experience of working with vulnerable situations (desirable)
• Previous experience in a safeguarding setting or awareness of safeguarding laws and principles (desirable)

Benefits

• £26,250 starting salary pro rata with enhanced pay for unsociable hours
• Employee Share Scheme Incentive
• Referral bonus scheme up to £2,250
• Home, Tech, Cycle and Car Schemes
• Competitive Pension Scheme
• Life Insurance
• Learning & Tech Allowances
• Access to company products
• Private Medical Insurance
• 24 hour wellbeing/counselling support
• Enhanced holiday entitlement and mental health zone out days
• Enhanced Parental Leave
• Variety of team building activities and events throughout the year