[Hiring] Admission Specialist @Innovative Network of Knowledge

Role Description

We are seeking an experienced Admission Specialist to guide prospective families through the enrollment process with care, expertise, and efficiency. This role is vital in ensuring a smooth and supportive admissions experience, from initial inquiry to enrollment completion. The ideal candidate is detail-oriented, customer-focused, and has a strong background in admissions, enrollment, or customer service.

Essential Position Functions

• Serve as the primary point of contact for prospective families, providing expert guidance on enrollment requirements, tuition, financial aid, and program offerings.
• Manage the full admissions process, from inquiry to enrollment, ensuring a seamless and positive experience for families.
• Review and verify required enrollment documents, including proof of residency and transcripts, in compliance with school and state regulations.
• Collaborate with the Educational Concierge team to support families in selecting the best academic pathway for their child.
• Maintain accurate records of all admissions interactions in the student information system (SIS) and CRM platform.
• Conduct virtual open house sessions and information meetings to engage and inform prospective families.
• Work closely with marketing and recruitment teams to align messaging and ensure consistency in the admissions process.
• Stay up to date on state-specific education savings account (ESA) programs and financial aid opportunities to assist families effectively.
• Passion for education and a commitment to helping families find the best learning opportunities for their children.
• Ability to work independently in a remote setting while collaborating effectively with a team.
• Assist with managing customer service tickets in the CRM platform, providing timely responses and resolutions to family inquiries, technical issues, and general concerns.
• Monitor and prioritize incoming tickets, ensuring that all inquiries are addressed promptly and professionally, with a focus on maintaining a positive customer experience.
• Work closely with the customer service team to escalate complex issues and collaborate on problem resolution.
• Ensure customer service interactions are logged accurately in the CRM, tracking communication and follow-up needs.
• Keep detailed, updated notes on family interactions and inquiries in the CRM to maintain clear and consistent communication and to support decision-making throughout the admissions process.
• Provide ongoing nurture and support to prospective families, maintaining regular, thoughtful communication until a final enrollment decision is made.
• Track and report on key metrics related to the admissions process, including response times, conversion rates, and family engagement, to ensure continuous improvement and effective follow-up strategies.
• Analyze data and trends to identify areas for improvement in the admissions and customer service process, helping to optimize the overall family experience.
• Ensure all prospect and family data is entered accurately and updated regularly in the CRM to support reporting and follow-up efforts.
• Other duties as assigned.

Qualifications

• 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting.
• Proficiency in using student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.
• Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is a plus.
• Strong customer service and communication skills with the ability to build rapport and provide personalized support.
• Detail-oriented with strong organizational and data management skills.
• Experience with CRM platforms and handling customer service tickets is a plus.

Education & Certification Requirements

• Required - High school diploma required, Bachelor's degree preferred.

Benefits

• Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
• Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
• Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.