[Hiring] Administration & Student Support Facilitator @Emapta

Role Description

Quality education relies on people who keep standards sharp, records accurate, and learners supported. The Administration & Student Support Facilitator helps an Australian RTO strengthen compliance, audit readiness, and training quality. This opportunity builds a long-term Emapta career with premium support, growth, balance, flexibility, and a top 1% experience for top 1% talent today.

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift (8:30am - 5:30pm), Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• ₱30,000 sign-on bonus: ₱15,000 upon hire and ₱15,000 after successful completion of probation
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3 to 5 years of experience in Australian RTO administration, compliance, or quality assurance
• Proficiency in Student Management Systems (SMS) and Learning Management Systems (LMS), preferably aXcelerate, Canvas, or similar platforms
• Knowledge of Training and Assessment Strategy (TAS) administration
• Knowledge of self-assurance processes and audit preparation activities
• Understanding of ASQA regulatory requirements
• Capability to manage compliance documentation and evidence repositories
• Knowledge of the Australian Vocational Education and Training (VET) sector and Registered Training Organisation (RTO) environment
• Experience maintaining compliance documentation, evidence registers, and quality assurance records
• Strong Microsoft Office skills, including Excel, Word, Outlook, Teams, SharePoint, and OneDrive
• Strong document management, version control, and record-keeping skills
• Experience maintaining compliance trackers, action registers, and reporting schedules
• Ability to coordinate audit evidence collection and stakeholder inputs
• High attention to detail and ability to work within structured compliance frameworks
• Ability to use AI tools, such as ChatGPT or Microsoft Copilot, to support productivity and documentation tasks

Responsibilities

• Support compliance and self-assurance activities aligned with the Standards for RTOs and ASQA requirements
• Maintain compliance registers, risk registers, evidence repositories, and document control systems
• Coordinate the collection of compliance evidence and documentation from internal stakeholders
• Support audit readiness activities, including preparation for ASQA audits and regulatory requests
• Maintain policies, procedures, Training and Assessment Strategies (TAS), validation records, and industry engagement evidence
• Track corrective and preventative actions (CAPA) and continuous improvement activities
• Monitor trainer and assessor credentials and workforce compliance requirements
• Support third-party management, marketing compliance, and regulatory obligations
• Coordinate internal reviews, validation activities, and quality assurance processes
• Provide general administrative support, records management, and stakeholder coordination