[Hiring] Access & Revenue Epic Trainer @Vanderbilt University Medical Center

Role Description

The IT Trainer implements and facilitates interactive, scenario-based learning programs virtually for Access & Revenue staff. In addition, the trainer would administer course evaluations and proficiency assessments. The IT Trainer utilizes communication, instructional design, and technical skills to meet training program objectives as a credentialed trainer.

(Note: This role is available for remote work from most US locations.)

Key Responsibilities

• Delivers in person and virtual eStar training to assigned staff.
• Administers classroom evaluations and provides course updates to management.
• Uses software programs to develop learning materials.
• Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning.
• Ensures that all material is current and distributes updated material to participants.
• Available to train all necessary classes, including some weekend and after-hours classes.
• Follows all required facilitator notes and procedures.
• Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation.
• Collaborates within the individual team, department, and organization on special projects.
• Follows correct procedures for notifying end users of class start time, location, and specific processes required for training at least 24 hours in advance.
• Follows up with end user questions, which were not able to be answered during classroom training.
• Completes help desk tickets, as assigned.
• Works 1:1 with staff, as requested through Pegasus tickets or via an email.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Qualifications

• Access & Revenue Epic experience with modules such as Cadence, Grand Central, Resolute HB & PB and HIM – Preferred
• Hands on Epic experience or Epic certifications - Preferred
• 2 years of IT Training experience - Preferred

Technical Capabilities

• Applications System Design (Novice): The creative process that captures and displays the original intention and concept of a business system requirement in an imaginative and often unique way.
• Instructional Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
• Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively.
• Delivering Excellent Services: Serves Others with Compassion, Solves Complex Problems, Offers Meaningful Advice and Support.
• Ensuring High Quality: Performs Excellent Work, Ensures Continuous Improvement, Fulfills Safety and Regulatory Requirements.
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions.
• Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change.

Position Qualifications

• Relevant Work Experience: 2 years
• Education: Bachelor's

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.