[Hiring] Academy Content Consultant @Bloomreach

Role Description

As an Academy Content Consultant, you will join our internal product education team to design and develop high-quality learning content. In this role, you will lead course development projects end-to-end, translating complex product functionality into engaging educational experiences that empower Bloomreach users.

Operating with a degree of autonomy, you will collaborate closely with Subject Matter Experts and cross-functional partners in a fast-paced SaaS environment. This position offers excellent opportunities for continuous growth, tool specialization, and direct impact on customer success.

As an Academy Content Consultant, your job will be to:

• Own Course Development Projects End-to-End: Take full responsibility for the post-design planning, execution, iteration, and timely delivery of assigned course projects.
• Design Instructionally Sound Experiences: Craft logical learning journeys and clear storyboards. Document and articulate the instructional design rationale behind your major design decisions.
• Develop High-Quality Learning Assets: Independently build complex, multi-component digital assets—including interactive e-learning modules, scenario-based assessments, video software walkthroughs, and supporting job aids, delegating tasks to junior team members where appropriate.
• Collaborate and Partner with SMEs: Independently coordinate with Subject Matter Experts (SMEs) and operational stakeholders to extract technical knowledge, secure their review time, and maintain realistic production schedules.
• Apply Global-First & Accessible Design Principles: Develop experiences with global audiences in mind, using simple language and sentence structures for non-native English speakers. Build content that aligns with the team's accessibility standards and WCAG principles.
• Optimize Production via GenAI: Integrate and test approved GenAI rapid-prototyping tools to streamline script drafting and asset creation, while maintaining rigorous quality assurance and brand consistency.
• Troubleshoot Authoring Tools & LMS: Serve as a participating technical problem-solver within the team's core authoring toolkit and the Learning Management System (LMS).

Qualifications

• Instructional Design Experience: Ideally 2–3 years of professional experience designing and developing digital learning experiences, preferably within a SaaS, B2B, or high-growth technology environment.
• Grounded Methodology: A strong understanding of modern instructional design theories and frameworks, with the ability to confidently justify your design choices to stakeholders.
• Technical Authoring Proficiency: High comfort and hands-on experience with core authoring systems, video-editing/AI-generation tools, and modern LMS administration. Bonus point if you have experience with Articulate Rise/Rise 360.
• SME Consulting Capability: Strong communication and stakeholder management skills, with a proven ability to guide conversations with technical experts and secure commitments.
• Exceptional English Skills: Exceptional command of written and spoken English (C1/C2 level preferred), with a sharp eye for clear, conversational copy and adapting content for global learners.
• Product Curiosity: An active interest in learning a complex software product suite and translating its capabilities into user value.
• Proactive Project Management: Strong organizational and time-management skills, with a track record of communicating delivery estimations proactively before timelines are impacted.

Your First 90 Days

A rough guide to how we see the role ramping up — a starting point, not a rigid checklist.

• Days 1–30 — Orient & Absorb: Get set up, learn the tools, SOPs, product, and content standards. Take on one small task. Success signal: can work independently in the toolset and has submitted first work for review.
• Days 31–60 — Contribute & Build Capability: Own a module end-to-end, document ID rationale, lead a SME session. Success signal: Competent use of internal project templates, proactive communication with team members and application of feedback.
• Days 61–90 — Confident with BAU: Familiar with our internal processes and working model, taking on increasing autonomy where appropriate. Success signal: Undertaking assigned projects with enthusiasm, able to delegate in-project tasks as appropriate, delivered a complete asset on time with positive SME feedback.

Benefits

• A great deal of freedom and trust, with no corporate rules or long approval processes.
• Defined values and key behaviors embedded in processes like recruitment, onboarding, and performance review.
• Flexible working hours to accommodate your working style.
• Virtual-first work culture with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Support for volunteering activities — every Bloomreacher can take 5 paid days off to volunteer.
• People Development Program with workshops on various topics run by experts from inside the company.
• Access to a communication coach for work-related challenges.
• Utilization of a $1,500 professional education budget annually for education products.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through performance bonuses.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries — Bloomversaries.