[Hiring] Academic Mentor Bilingual Spanish/English @Stride, Inc.

Role Description

The Academic Mentor supports student retention by providing non-instructional intervention and support to students in grades 6-12. This individual is responsible for working with students and parents to identify online learning strengths and areas for improvement, provide excellent customer service, and ensure student improvement through intervention strategies. The Academic Mentor will monitor, track and address the needs of the students specifically with regard to online learning success factors while building and maintaining relationships with students and parents. The duties of the Academic Mentor are fulfilled remotely.

• Analyzes student strengths and challenges as identified in the online learner profile and delivers targeted intervention to drive student success according to a prescribed process.
• Conduct orientation sessions for students and learning coaches at the beginning of each cohort; Educates on system navigation techniques and tips through emails, orientations, phone calls, and by moderating the online learning course.
• Monitors student academic progress key success metrics for identified students, and makes intervention program adjustments to meet student needs.
• Conducts small group online Student and Parent Resource Sessions on academic topics as scheduled.
• Maintains regular contact and meetings with students and families, as assigned, via telephone, e-mail, instant messenger, and/or web conferencing to foster strong academic relationships and provide necessary support.
• Provides timely responses to all phone calls, emails, and e-mails received from students, staff, and parents, and follows up on teacher escalations.
• Distributes daily and weekly communications containing important school-level reminders.
• Formally communicates student progress, contact metrics, and concerns/accomplishments to the Department Head on a weekly basis.
• Facilitates students changes such as program changes, withdrawals, accelerations, extensions, and re-enrollment activities based on individual student needs.

Qualifications

• Bachelors Degree AND
• Bilingual Spanish + English
• 2 or more years customer service experience
• Experience working with children or youth
• Demonstrated proficiency in using online tools and applications
• Professional verbal and writing skills
• Comfortable with online and telephone communication with customers
• Background in Education preferred

Requirements

• Certificates and Licenses: None required.

Company Description

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations.