[Hiring] Academic Mentor @Stride, Inc.

Role Description

The Academic Mentor supports student retention by providing non-instructional intervention and support to students in grades 6-12. This individual is responsible for:

• Working with students and parents to identify online learning strengths and areas for improvement.
• Providing excellent customer service and ensuring student improvement through intervention strategies.
• Monitoring, tracking, and addressing the needs of the students regarding online learning success factors.
• Building and maintaining relationships with students and parents.
• Fulfilling duties remotely.

Essential functions include:

• Analyzing student strengths and challenges as identified in the online learner profile and delivering targeted intervention to drive student success.
• Conducting orientation sessions for students and learning coaches at the beginning of each cohort.
• Educating on system navigation techniques and tips through various communication methods.
• Monitoring student academic progress and making intervention program adjustments as needed.
• Conducting small group online Student and Parent Resource Sessions on academic topics.
• Maintaining regular contact with students and families via telephone, e-mail, instant messenger, and/or web conferencing.
• Providing timely responses to all communications from students, staff, and parents.
• Distributing daily and weekly communications containing important school-level reminders.
• Facilitating student changes such as program changes, withdrawals, accelerations, extensions, and re-enrollment activities.

Qualifications

• Bachelor's Degree AND
• Bilingual Spanish + English
• 2 or more years customer service experience
• Experience working with children or youth
• Demonstrated proficiency in using online tools and applications
• Professional verbal and writing skills
• Comfortable with online and telephone communication with customers
• Background in Education preferred

Requirements

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Benefits

• Compensation is up to $47,500

Work Environment

• This position is virtual and open to residents of the 50 states, D.C.