[Hiring] Academic Lead - Business @Online Education Services

Role Description

As an Academic Lead, you will provide academic and operational leadership across a portfolio of units within our Business discipline. Your role will involve ensuring an exceptional online learning experience for students and maintaining the highest standards of academic quality. Leading a team of Online Learning Advisors, you will drive teaching excellence, support continuous curriculum improvement and act as a key escalation point for complex academic matters.

You will work closely with university partners and internal stakeholders and will play a critical role in delivering quality outcomes, fostering staff capability, and ensuring compliance with higher education standards and partner requirements. This is a full-time remote-based role.

• Lead the successful delivery of a portfolio of units, ensuring a high-quality student learning experience and compliance with OES and university partner academic standards.
• Drive academic quality and continuous improvement by overseeing quality assurance processes and facilitating collaboration between teaching and learning design teams.
• Provide expert guidance and resolution for complex academic matters, including student escalations, complaints, and academic integrity issues.
• Develop and lead a high-performing team of Online Learning Advisors, fostering teaching excellence, capability development, and a strong student-centred culture.
• Use performance and engagement data to optimise teaching operations, improve service delivery, and ensure timely, high-quality feedback for students.
• Build strong partnerships with university stakeholders and internal teams, supporting strategic initiatives, maintaining academic quality, and delivering positive partner outcomes.

Qualifications

• Postgraduate qualification in business, education management or related discipline or equivalent professional expertise.
• Experience teaching and leading programs within a higher education environment.
• Proven academic leadership experience, including oversight of academic quality assurance, curriculum governance, and compliance with higher education standards.
• Demonstrated people leadership capability including experience in performance management, performance reviews and recruitment of staff.
• Strong analytical and data-driven decision-making skills, with the ability to interpret student metrics and implement targeted improvement initiatives.
• Exceptional stakeholder management and communication skills.

Benefits

• Exposure to many growth and development opportunities.
• Joining a values-driven, collaborative business where creativity and innovation will be nurtured and celebrated.

Company Description

OES is a vibrant and values-led organisation, passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to achieve our vision of being the world’s most impactful enabler of education.