[Hiring] Academic Advisor I @UMass Global

Role Description

Responsible to advise undergraduate and graduate students regarding program and course requirements. Develop a strong rapport with assigned students, track and report student data and progress, maintain responsibility for student retention, and support the student in persistence through program completion. Communicate and collaborate throughout the university advising community and perform other duties based on campus needs. Perform all duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the University operates.

Qualifications

• Excellent oral communication and writing skills to communicate clear, concise and grammatically correct documents, reports and correspondence.
• Excellent interpersonal skills to interact with diverse constituents.
• Strong organizational and analytical skills.
• Required to maintain high level of confidentiality of student records.
• Ability to abide by the ethical standards and guidelines for academic advising.
• Ability to work both independently and as a team member.
• Demonstrated ability to handle high volume and an ability to work in a dynamic and fast-paced environment.
• Computer skills in the use of word processing, spreadsheet, database, electronic mail and internet applications.
• Strong attention to detail and accuracy.

Requirements

• Bachelor’s Degree.
• 1-3 years’ experience with student advising or related experience in an educational setting.
• Experience in interpreting and applying academic policies for student degree requirements and academic progress.
• Experience in resolving academic issues that also involve the career and life goals of the student.
• Knowledge of learning needs of individual students based on their skills, abilities, and goals.

Benefits

• Medical, dental, and vision coverage with spending account options.
• Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Life, disability, accident, legal, identity protection, and student debt support.
• 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Counseling services, Free Calm Health subscription and year-round wellness programs.