[Hiring] Academic Advisor @New Mexico State University

Role Description

New Mexico State University’s Global Campus seeks two Academic Advisors to guide and support adult learners, promoting retention, persistence, and overall student success. The position includes managing a caseload, collaborating across departments, and using technology to enhance the student experience.

Under the general supervision of NMSU Global Campus and the daily work direction of the Associate Director for Academic Online Advising, the incumbent will:

• Advise and support NMSU Global students to ensure retention, persistence, and success.
• Work collaboratively with other departments to support enrollment, program development, and overall student success for adult learners.
• Assess the need for academic support services and monitor the progress of an assigned caseload of students.
• Provide support services for new students, including orientation programs and academic prep programs.
• Work closely with faculty and other departments to accomplish program goals.
• Use strong critical-thinking skills to help a diverse population of adult learners overcome obstacles to fulfill their educational objectives.
• Provide exceptional service to every student and team member during each interaction.

Key Accountabilities Include:

• Achieving KPIs like persistence, retention, graduation, and student engagement.
• Improving quality of student interaction and engagement by sharing feedback from students.
• Providing service information by answering questions and helping connect students with appropriate experts.
• Ensuring compliance with policies and procedures.
• Contacting and meeting with new and continuing students to increase enrollment.
• Providing students with information and resources to promote academic progress.
• Staying informed of current and changing rules, regulations, and program requirements.
• Recording interactions with students in Navigate and other tools.
• Performing other duties as assigned.

Qualifications

• Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Requirements

• For roles that use call systems or provide synchronous support, employees must maintain a stable, low-latency internet connection capable of supporting continuous voice communications without interruption.
• Wired Ethernet is strongly preferred due to its reliability and call quality.
• Equivalent wired or business-grade connections may be acceptable if they meet all performance and stability requirements.
• Consumer Wi-Fi–only connections (without a hardwired device connection) are not accepted.

Benefits

• Not specified.

Company Description

Not specified.