[Hiring] Tech Lead, Site Reliability @Podium

Role Description

We're looking for a SRE Manager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them.

This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution.

What you will be doing:

• Your Team
  • Coach, mentor, and grow a team of SREs — real career development, not just performance reviews on a calendar
  • Hire and retain strong engineers; build a team people want to stay on
  • Create a culture where blameless postmortems are the norm and people feel safe raising issues early
  • Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders
• Reliability & Systems
  • Own the availability and performance of production systems end-to-end
  • Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them
  • Run incident management: on-call, escalation, and the postmortems that actually change something afterward
  • Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes
  • Own capacity planning, scaling, and disaster recovery strategy
• AI-Augmented Operations
  • Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone
  • Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting
  • Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem
  • Know where automation should stop and human judgment should take over - and make that call
  • Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does
• Cross-Functional Partnership
  • Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after
  • Be the calm, clear voice coordinating stakeholders during major incidents
  • Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought
  • Translate reliability metrics and risk into language leadership can act on
• Process & Strategy
  • Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident
  • Track the metrics that matter: uptime, MTTR, MTTD, error budgets
  • Drive continuous improvement in monitoring, alerting, and incident tooling
  • Weigh in on budget and vendor decisions for observability and infrastructure

Qualifications

• 8+ years in SRE, DevOps, or Infrastructure Engineering
• 2+ years leading or managing a team
• Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure), plus Kubernetes/Docker
• Real experience with observability tooling - Datadog, Prometheus, Grafana, Honeycomb, ClickHouse
• Comfort with CI/CD and infrastructure as code (Terraform, Ansible, or similar)
• A track record of owning incident management and building a genuine postmortem culture
• Strong scripting/programming chops (Python, Go, or similar)
• The ability to explain a gnarly technical problem to someone who doesn't want the gnarly details

Requirements

• Experience implementing telephony solutions in-house.
• Chaos engineering experience
• Managing on-call across distributed or global teams
• Exposure to security/compliance-adjacent reliability work (SOC2, ISO 27001)
• A history of scaling an SRE function as a company grows

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees