[Hiring] Staff Site Reliability Engineer @ServiceNow

Role Description

Please Note: This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• 4 Day Work week
• This is a 3rd shift position and has a 10-hour 4-day work week, Wednesday - Saturday with working shift hours from 11 p.m. - 10 a.m. PT.

What you get to do in this role:

• The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure.
• The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between.
• They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
• To accomplish this, the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you:

• Have a passion for DevOps, Automation and Scripting?
• Know Linux systems in depth?
• Have a software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies – Azure, AWS?
• Write code to automate repetitive tasks?
• Smile when you troubleshoot and solve an issue in Miami from your laptop in San Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent experience.
• Deep knowledge of Linux systems.
• 2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies.
• 2+ years of experience with Cloud technologies, preferably Azure.
• 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby.
• Postgres and MySQL database administration, troubleshooting, and performance tuning.
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Networking skills, IP addressing and routing.

Requirements

• Experience developing on the ServiceNow Platform (Nice to Have).

Benefits

• Base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.