[Hiring] Staff Site Reliability & DevOps Engineer - Observability @Brandwatch

Role Description

This role focuses on designing, operating, and evolving observability platforms with a strong emphasis on metrics, logging, and alerting. The primary tooling is Grafana and Prometheus, with responsibility for ensuring production systems are observable, reliable, and operable at scale. The role works closely with platform, infrastructure, and application teams.

• Design, build, and operate observability platforms based on Grafana and Prometheus
• Define and maintain metrics standards, dashboards, alerts, and SLOs
• Improve signal quality: reduce alert noise, tune thresholds, and improve runbooks
• Support incident response by providing actionable telemetry and post-incident analysis
• Integrate metrics, logs, and traces across distributed systems
• Work with engineering teams to instrument services correctly
• Automate observability configuration using infrastructure as code
• Contribute to reliability improvements through capacity planning and performance analysis

Qualifications

• Strong experience with Prometheus (scraping, federation, recording rules, alerting)
• Strong experience with Grafana (dashboards, alerting, templating, RBAC)
• Solid Linux and networking fundamentals
• Experience running observability stacks in Kubernetes environments
• Infrastructure as code experience (Terraform preferred)
• Familiarity with incident management and on-call practices
• Ability to debug production systems using metrics and logs

Requirements

• Experience with logs and traces (e.g. Loki, Tempo, OpenTelemetry)
• Experience operating large-scale or multi-cluster Kubernetes platforms
• Experience with cloud platforms (GCP, AWS, OCI)
• Exposure to SRE concepts such as error budgets and SLO-driven prioritisation

Benefits

• Engineers trust dashboards and alerts to reflect system health
• Incidents are detected earlier and diagnosed faster
• Alert fatigue is reduced and on-call quality improves
• Observability is treated as a first-class platform capability