Role Description
GCI's Staff Network Engineer will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.
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Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
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Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
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Able to identify opportunities for continuous improvement of the current network and/or systems facilities.
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Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
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Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
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Provides detailed reports on network operational status, and milestones related to project completion.
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Capable of remote site support for off-site personnel and customers.
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Coordinates with project management and engineering teams on a regular basis.
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Supports and manages escalation events.
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Develops and updates documentation and support materials.
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Mentors junior engineers and technicians.
Qualifications
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A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
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High School diploma or equivalent.
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Bachelorโs degree in Computer Technologies, Electrical Engineering, or relevant field.
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Minimum of twelve (12) yearsโ experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related background.
Requirements
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MS Office knowledge (e.g., Outlook, Teams, Word, Excel).
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Knowledge of standard network engineering concepts.
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Ability to create and edit network diagrams.
Benefits
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This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.
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Work is primarily sedentary, requiring daily routine computer usage.
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Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
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Ability to accurately communicate information and ideas to others effectively.
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Physical agility and effort sufficient to perform job duties safely and effectively.
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Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
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Must work well in a team environment and be able to work with a diverse group of people and customers.
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Virtual workers must comply with remote work policies and agreements.