[Hiring] Site Reliability Engineer @Software Mind

Role Description

You will join a product engineering team developing an enterprise identity security platform that helps organizations understand and manage who has access to what data, applications, and resources across cloud, SaaS, on-premises, and custom environments. The team values ownership, collaboration, and engineering excellence, offering the opportunity to work on a business-critical service used by enterprise customers worldwide.

• Support the deployment, operation, and ongoing maintenance of the Karuna service running on Kubernetes.
• Monitor production environments to ensure high availability, reliability, and performance.
• Investigate, troubleshoot, and resolve production incidents, performing root cause analysis where appropriate.
• Analyze application logs and debug production issues using Splunk.
• Perform first-level troubleshooting of UI-related issues involving Web Components, collaborating with front-end engineers when deeper investigation is required.
• Support deployment activities and contribute to maintaining and improving CI/CD pipelines.
• Identify opportunities for automation and operational improvements.
• Work closely with engineering teams and technical stakeholders in an international environment to improve operational processes, enhance service resilience, and optimize observability.
• Take ownership of operational tasks and proactively drive issues to resolution while working independently with minimal supervision.

Qualifications

• Commercial experience as a Site Reliability Engineer, DevOps Engineer, Platform Engineer, or in a similar role.
• Hands-on experience supporting production services running on Kubernetes.
• Experience monitoring distributed applications and responding to production incidents.
• Practical knowledge of log analysis and troubleshooting using Splunk or similar monitoring tools.
• Understanding of cloud-native applications and modern operational practices.
• Familiarity with CI/CD pipelines and deployment processes.
• Basic understanding of Web Components and the ability to perform first-level UI troubleshooting.
• Strong analytical and problem-solving skills.
• Ability to work independently, prioritize tasks, and make sound technical decisions in ambiguous situations.
• Excellent communication skills and confidence collaborating with distributed engineering teams.
• Very good spoken and written English.

Requirements

• Experience working with one or more major cloud platforms.
• Experience supporting enterprise SaaS or security-focused products.

Benefits

• Flexible employment and remote work.
• International projects with leading global clients.
• International business trips.
• Non-corporate atmosphere.
• Language classes.
• Internal & external training.
• Private healthcare and insurance.
• Multisport card.
• Well-being initiatives.