[Hiring] Senior Site Reliability Engineer @Software Mind

Role Description

We are the AI Experience Framework team that builds the platform powering ServiceNow's AI-first user interfaces - an SSR runtime (karuna) built on Lit and server-rendered web components, running behind a multi-tier proxy/HTTP2 routing chain with sharded V8 isolate pools, paired with a ServiceNow Glide/Java platform layer (karuna-glide) that supplies metadata, ACLs, and service artifacts. This role owns production reliability for that stack end to end: Kubernetes deployment and operations, observability, and hands-on troubleshooting of both the Node.js and JVM sides of the system - not generalist infrastructure work.

Qualifications

• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Production Engineering, or a closely related role, including strong recent hands-on experience supporting Kubernetes-based production services.
• 3+ years of hands-on production Kubernetes experience strongly preferred.
• Strong production incident response experience, including on-call, runbooks, postmortems, and paging hygiene.
• Splunk experience for log aggregation, search, and production troubleshooting.
• Prometheus and Grafana experience, specifically building alert rules and dashboards, not only using existing dashboards.
• CI/CD and infrastructure-as-code for containerized deployments, including Helm and GitOps tools such as ArgoCD or Flux.
• Strong Linux and networking fundamentals, including DNS, load balancing, TCP / HTTP, HTTP/2, and Kubernetes networking.
• Production troubleshooting experience across Node.js and JVM/Java services, with strong depth in at least one runtime environment.
• Service-to-service authentication experience, including mTLS, certificate rotation, certificate format conversion, and JWT-based service authentication.
• Very good spoken and written English.

Requirements

• Support the deployment, operation, and reliability of production services running on Kubernetes.
• Monitor service health and investigate production incidents across distributed applications.
• Participate in on-call support, incident response, root cause analysis, postmortems, and reliability improvements.
• Troubleshoot application runtime, networking, and service-to-service issues in collaboration with engineering teams.
• Support CI/CD, GitOps-based deployments, observability, and production monitoring.
• Work within a client-directed backlog and established priorities.

Benefits

• Flexible and remote cooperation options.
• International projects with leading global clients.
• Travels related to international projects.
• Non-corporate atmosphere.
• Access to language classes.
• Access to knowledge-sharing initiatives.
• Access to private healthcare and life insurance.
• Access to multisport card.