[Hiring] Senior Production Support Engineer @TechGrove by Banyan Software

Role Description

This role sits at the core of our production environment, responsible for ensuring seamless transaction flow between ATM/ITM terminals and backend banking systems. You’ll work across Linux infrastructure, transaction pipelines, and real-time troubleshooting, owning issues end-to-end — from diagnosis to resolution.

Core Responsibilities

• ATM / ITM Configuration & Onboarding
  • Configure and onboard ATM/ITM terminals including terminal setup, licensing, and deployment
  • Validate first transaction success and ensure accurate system integration
  • Maintain and update system records via internal tools (Check Review, HubSpot)
• Production Monitoring & Troubleshooting
  • Monitor transaction flow, identify missing or failed transactions, and resolve issues
  • Analyze logs using Linux tools (journalctl, grep) to debug connectivity and processing failures
  • Troubleshoot SFTP/HTTPS file transfers and backend service issues (httpd, iw_atm, copy_mon)
  • Perform connectivity checks across systems and ensure data integrity
• Infrastructure & System Operations
  • Manage Linux-based servers (Arch/Ubuntu) including patching, monitoring, and service health checks
  • Track system performance (CPU, memory, disk) and proactively flag risks
  • Support database operations (MariaDB/MySQL) including setup, updates, and service validation
• Incident Management & After-Hours Support
  • Handle production issues in a 24x7 environment, including after-hours coverage
  • Triage, troubleshoot, and resolve issues independently where possible
  • Escalate complex issues with clear documentation and RCA-ready details
• Security & Compliance
  • Ensure secure system access, credential handling, and adherence to access policies
  • Monitor for misconfigurations or unauthorized access risks
  • Work within VPN and identity frameworks (Azure VPN, EntraID)

Qualifications

• Strong Linux fundamentals (SSH, systemctl, log analysis)
• Experience in L2/L3 production or application support
• Hands-on troubleshooting of transaction systems, file flows, or backend services
• Understanding of networking protocols (SFTP, HTTPS, TLS)
• Ability to read and interpret logs to diagnose real-time issues

Domain Experience (Preferred)

• Exposure to ATM/ITM systems, payments, or banking platforms
• Experience with transaction processing or financial systems
• Familiarity with ticketing/CRM tools (e.g., HubSpot)

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
• Remember, employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.