[Hiring] Senior Platform Engineer @Teladoc Health

Role Description

We’re looking for a Senior Platform Engineer/SRE to own reliability, automation, and infrastructure-as-code for our modern Data & AI platform. In this role, you’ll ensure our Azure-based data ecosystem is reliable, scalable, and efficient. You’ll build Terraform-first infrastructure, improve developer experience, and support a healthcare environment where uptime and data reliability directly impact patient care.

Essential Duties and Responsibilities

• Infrastructure as Code
  • Build and maintain Terraform modules for data platform services (Snowflake, Airbyte, Astronomer, dbt, Kafka).
  • Develop IaC standards, GitOps workflows, and automated CI/CD pipelines using GitHub Actions.
  • Migrate manual configurations to fully codified infrastructure and enable self‑service provisioning for engineers.
• Platform Reliability & Operations
  • Implement monitoring, alerting, and SLO/SLIs for data pipelines and platform components.
  • Lead incident response, root cause analysis, and postmortems.
  • Create automation, runbooks, and self‑healing capabilities to reduce MTTR.
• Cross-Cloud Architecture
  • Design secure connectivity patterns between Azure and AWS vendor systems.
  • Troubleshoot networking, VPN, private endpoints, DNS, and MFT integrations.
• Automation & Developer Experience
  • Build CI/CD pipelines using GitHub Actions for infrastructure changes with comprehensive testing (terraform plan, validate, compliance checks).
  • Implement policy-as-code using tools like Sentinel, OPA, or Azure Policy integrated into GitHub workflows.
  • Develop testing frameworks for infrastructure code (Terratest, kitchen-terraform) with automated execution in GitHub Actions.
  • Improve abstractions and tooling to streamline development workflows.
• Performance & Cost Optimization
  • Optimize Snowflake compute usage and Airflow/dbt performance.
  • Apply cloud cost management practices and tagging strategies.
  • Support capacity planning and forecasting.
• Systems Troubleshooting & Problem Resolution
  • Lead complex troubleshooting efforts across distributed systems spanning multiple cloud providers.
  • Debug integration issues with Kafka streams, CDC patterns, and real-time data pipelines.
  • Resolve platform-wide incidents involving Snowflake, Astronomer, Airbyte, and downstream BI tools (PowerBI, Tableau).
  • Partner with vendors for escalated support cases and coordinate resolution across multiple teams.

Qualifications

• 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• 5+ years owning Terraform at scale, including module design, lifecycle management, and supporting multiple teams through IaC abstractions.
• Deep, hands-on Azure expertise is required (designing and operating production systems, not just familiarity). AWS experience is a plus.
• Experience operating cloud-based data platforms (Snowflake, Airflow, etc.).
• Strong hands-on experience operating Kubernetes in production environments, including cluster management, networking, scaling, and reliability.
• Expert GitHub knowledge (pull requests, Actions, branching strategies).
• Strong troubleshooting skills across distributed systems, networking, and data pipelines.
• Proficient in Python, Bash, PowerShell; able to read SQL and YAML/JSON.

Bonus Qualifications

• Healthcare data experience (FHIR, HL7, claims data).
• Kafka experience, dbt administration, BI tools (PowerBI/Tableau).
• Experience with data quality frameworks and synthetic data generation.
• Policy-as-code tools (Sentinel, OPA, Checkov).

Benefits

• Base salary range: $155,000 - $175,000.
• Eligible for a performance bonus and benefits (subject to eligibility requirements).
• Flexible Vacation Policy for rest, relaxation, and personal time.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.