[Hiring] Senior Network Operations Center (NOC) Engineer @Trace3

Role Description

The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.

What You’ll Do

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
• Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
• Execute recurring maintenance and health check procedures as defined in operational runbooks.
• Maintain and update documentation for tools, systems, and incident response processes.
• Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates.
• Identify patterns in recurring issues and propose operational or alerting improvements.
• Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities.
• Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.

Qualifications

• Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation.
• Proficiency in Windows administration (user management, service troubleshooting, log review).
• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
• Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik).
• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
• Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.
• Comfortable using command-line interfaces and performing basic diagnostics.
• Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
• Basic knowledge of ITIL practices related to incident, service request, and change management.
• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
• Experience working in a 24/7 operations or shift-based environment.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.
• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred.
• ITIL Foundations certification or equivalent service management training preferred.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive Compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative and cool culture.
• Work-life balance and generous paid time off.